Terrible customer service! Erith store is a shambles. My review relates to the Erith store, so your experience may differ. I moved house and updated my app, I didn't check that this had pulled through online unfortunately, so when I bought my next shop using the online service instead, it was delivered to my old address by mistake. Not as much of a problem as it may appear, I only moved 1.8 miles. I usually use the phone app, so had already been getting Tesco deliveries at the new address, my payment card was also registered to the new address. However, jobsworth, faceless, non customer facing manager at Erith store just decided to tell the driver he was not allowed to re-direct. Not because of time pressure or because it was out of his route, oh no, but just because they are 'not allowed and would be sacked'? Absolute melodramatic nonsense. I called customer service and explained all the above and was told, 'we have no authority in the matter' ??? so basically customer service are a waste of time (they are very pleasant though). So Erith would rather take all my food back to the store at Tesco's expense than use common sense judgement here and not even customer services could do anything to stop them. Great business model Tesco! I would understand if my new address was not registered to my account (it was), I would understand if they had never delivered there before (they had several times), I would understand if my payment card was not registered at my new address (It is), so as a result I really, really do not understand the logic of taking my shop back to the store instead of travelling 1.8 miles? Can anyone from Tesco explain this or what risk Erith store were taking that they thought their jobs were at such terrible peril? I would have more understanding if the store were models of service themselves but they deliver my shop late every week (this is not exaggeration), some of the substitutes are questionable, the drivers can be rude, stupid or both (some are great too!), the poor drivers are sent out with no computer thingy and are often just put on at the last minute, I stopped complaining about the delivery times years ago and just accepted that it 'just the way it was'. I had a lot of understanding with your shortcomings Erith Tesco, it's a shame you couldn't help me out! I cancelled my delivery saver and I am now a Sainsburys customer. Vote with your wallet, its the only language some companies understand unfortunately.