I attended Tesco store Whiteley in Hampshire on 11.02.17 to do a big family shop. The following day on 12.02.17 at lunchtime I went to open a carton of value olives to give to the kids. The wife noticed the 'Use by' date was 09.02.17 , making the olives 2 days of of date at the point of sale. I was very disappointed and concerned about the value Tesco places on food safety. I went to the two website and notified customer service department. A great response took place with 'Elizabeth' from head office calling me within 2 hours to apologise, agreeing it was not acceptable. I was told the store manager had been notified who was checking the shelves for any other out of date stock and that the manager would then call me direct.
The store manager did not call me.....I waited in for the call.
On the 13.02.17 I filled out a follow up to customer service email asking about my experience. I expressed my dissatisfaction at the lack of contact from the store. Still no contact from the store.
I figured I would give the store a week to respond. As of today 19.02.17 I have had no further contact. Tesco have not had the decency to call me back or even offer to replace the olives.
Under the general for law it is an offence for a retailer to sell 'unsafe' food, and EU regulation 1169 clarified in 2011 that this would include any food past it's is by date. As such I am reporting the matter to trading standards to deal with.
8 years ago
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