Tesco...Mobile phone CONTRACT NOT :|
Back ground....i know nothing about mobile phones or contracts i had always used pay as you go phones
i decided it was time to have a mobile phone contract as i am self employed and struggled with the functions of basic m phones
So As Tescos Horley was very close to ware i lived, it would be a good idea to go them
oh my god what a mistake
i thought the contract was with Tesco it was not they had sold me a telephone contract with 02
the phone started jamming after four months i could dial out
when called customer service they told me i had used my allowance
i explained i didnt have any limit on my phone as choose to pay the higest contract they had unlimited calls, unlimited texts unlimited internet about £60.00 per month
so i asked right lets get some credit on it then so i put £150.00 on it by phone
a week later that had run out....this went on for two weeks i cant remember exactly how how much i paid out about £500.00 all told over a five week period
they told me i should not have a contract with them as i am self employed
and they considered it unfair use..as i used my phone a lot
the phone was jammed again...i spent three hours in the store tesco told me then. it was nothing to do with them but 02
so in the end i said ok then
i have a hand set that dosen't work
and a service that i can not use
so i called the manager in store and told him they had failed to provide a hand set and Telephone
service i considered them in breach of contract, i told them i would let the dd go out at the end of the month. but the contract was at an end
i wrote and complained they took no action i wrote to the chairman but that was ignored
they sent me a final response letter, refusing to do anything and if i didn't like it go
to the ombudsman.
Tesco then tried for three months to take the monthly fee but i had cancelled the direct debit Tesco issued a summons for the three months payments i refused to pay it
they obtained a county court judgement against me which still stands, when hell freezes over tesco will i pay for something that does not work
incidentally i went too E E the same day and took out a new contract with them i have been with them 3 years now.....never a days problem...... Tesco your Rubbish.
8 years ago
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