Ordered a washing machine ten days ago. Received an email informing me I would receive the item within 10 days. On the 10th day I telephoned the customer services number supplied to be informed tesco should never have advertised or accepted this order as the product was obsolete. I Inquired as to what point tesco would advise me they were unable to provide the item they advertised. - no response. The customer service adviser offered me delivery of a a machine of similar specification and I accepted it. During our conversation I advised that only a van would have access to my property.. Apparently tesco vans are bigger than others! took a day off work and one man arrived at approximately 4 pm complaining that he could not get access to my property because his van was too big. Further he was unable to deliver because it was only him doing the deliveries and he couldn't lift the machine over the step. Motto of this story - do not order a washing machine from tesco unless you are happy to live without a washing machine for several months while tesco decide if they can spare the time to deliver