From start to finish in our case the service was very poor. According to a company called "Product Care" (who actually DONT care for customers) the order I placed "failed" on their system-they are the delivery agents of TescoDirect. they had to rebook the order in having taken the money several days earlier. we were in on the day the delivery should have been made and at the time the item should have been here Product Care rang to say they could not deliver as the appliance was NOT in their possession. I then rang Tesco Direct and on the 1st evening spoke to "david" who said he would deal with everything. On the Next Day I spoke to a Doreen (Scottish accent) who also said she would deal with everything - neither did. This is NOT how you look after your customers! PLEASE PLEASE PLEASE AVOID! neither Tesco direct nor its subsidiaries care about you-they want your money. I have mine back with compensation which has allowed me to buy the same thing in my town within minutes and NO hassle.