Utterly appalling! One tiny line on certain items mentions 'Tesco Partners' - I doubt anyone notices that until, like me, they realise they've been charged a delivery charge PER ITEM! Returning is a huge hassle AND you have to pay return costs!  I was charged a ridiculous £9 delivery, three times £3, because each item was coming from a different 'partner'! No, when I buy on Tesco Direct, I am sent the goods from them and pay one delivery fee, for one delivery. Any returns go back the same way. NOT ANY MORE!!! Tescos have totally changed their system, giving no explanation at all. They now have "partners " - a ludicrous term as Partners implies equality. The little company selling the tat I bought are not a partner - they are inexperienced and useless! 4 emails to the seller for one item and I still don't have a receipt or packing slip to put in the parcel for return! Each seller has different rules - each item has to be returned either to a specific larger Tesco store or to an individual address. You have to contact each seller seperately to arrange returning AND pay for each return. OR I have to pay my carer and petrol to take it to one of the larger stores (can't return to your local Tescos!)  A huge hassle which I have zero intention of going through again!  On top of this, incredibly rude Tescos staff on Twitter insist that it is clear on each item that it comes from 'a Tesco partner' - one small line is NOT clear, and especially so if we're used to just buying from Tescos and returning for free. Twitter staff repeatedly ignored my comments AND my requests to stop messaging me - kept repeating the ridiculous mantra that 'it is made very clear you are buying from a partner' (not true) and demanded I tell them (I refused!) the name of the Tesco staff member who was much more helpful via email and agreed the system was poor, so much so that they refunded my 3 separate delivery charges! That staff member agreed things needed to change to make it clearer who the customer is buying from. Tesco used to be just buy the item, pay one delivery, it all comes together, and can all be returned very easily, all together. You cannot change that without telling customers - especially without making clear that the system is more expensive and far far more hassle now!  Having to return items means paying for that privilege - even though I'm returning because the item looks nothing like it does on the website! And that's paying a separate delivery fee for each item, packaging them all up separately, and sending to different addresss. You have to hunt through Tesco.com to find the info re returns, email each separate company - 4 emails so far to one 'partner' and they still haven't given me the returns slip I asked for in my first email! Are Tescos trying to make even more money by trying to compete with eBay or Amazon? If so, they need to do a massive overhaul on the entire thing, gave one central returns system, and teach their Twitter staff some manners and respect!