I purchased a mobile phone from the Tesco Direct website. The phone arrived but stopped charging within 3 weeks. I sent the phone to be repaired which took 2weeks. As I had no phone I was relying on friends and family to use their phones to try and contact to find out what was going on. Eventually managed to arrange a delivery day, waited all day for the delivery only to find out 2 days later the phone had gone missing. Tesco did not have a replacement for the phone so told me they would refund. 6 weeks and 4 phone calls later I'm still waiting for a refund. Will never use or recommend Tesco Direct again in the future.