We purchased an outdoor table and chairs in the autumn and stored it safely inside a shed over the winter and upon getting it out the following spring the furniture had developed holes in the rattan which were unsightly and unexplained. I sent them photographic evidence which proved that it was a faulty material and many emails but to no avail. Nobody wanted to help it was suggested it might be poor storage over the winter or caused by vermin but these were excuses as it was evident it was definitely a manufacturing fault plus I knew it was not what they suggested and I reiterated this. They collected the set to get it checked by the manufacturers and guess what, they said it wasn't their fault. I was left without the furniture as I didn't want it returned ( they said I would have to pay to get it sent back) it was unsightly so I got another similar set from greenfingers whose customer service is excellent and could teach tesco directs customer service dept a thing or two. So I was left without the furniture and £240.00 light. I received zero support from tesco direct and the same treatment from clever boxes ( the company I actually got it from but via tesco direct website). So I will never buy from these companies ever again. So beware if u have to contact them for any issues after purchase.