Ordered a chest of drawers on 22nd Sept for next day express delivery. Two weeks later to date 5.10.17 it still has not arrived. They tried to deliver it 2 days later but didn't inform me so I was out, so delivered it to the post office. I had to collect it but one half was missing.!When I opened the package 2 of 2 part of this chest there were scratches. I was advised to discard of this part and they will put a new order through on the following Sat which I should get on the Monday. Of course it didn't arrive and still hadn't two weeks later. I call every day and although the staff seem helpful they can never resolve and get the chest delivered. I was informed the chest that was re ordered the information wasn't received at the wearhouse so wasn't picked and so far I have no other information. This is appalling service and for such a big company am suprised that this is how customers are treated. Any advice on what to do next would be helpful. Don't think my item will ever arrive even though Tesco have my money. Desperate