I ordered a Candy fridge/freezer from Tesco Direct. Delivered exactly when they said it would be. However fridge was faulty on delivery. Tesco were brilliant, the same could not be said for Candy ( which is also Hoover ). When I reported the fault the young guy at Tesco could not be more helpful, he even rang me back as promised because Candy left him hanging on their service line for so long. They even cut him off whilst still waiting to report my fault. He told me he had sent them an e mail. It is now sorted despite lousy Candy service. I chose a repair although Tesco offered me an instant replacement.