Freezer ordered via Tesco. Delivery day advised by outsourced company DPD; daughter accordingly took day off work. Freezer didn't arrive. Tried to contact Tesco but only guaranteed to reply in 48 hours, not much use. Eventually made contact via Twitter DMs - Tesco very apologetic but, astonishingly, DPD wouldn't accede to Tesco's requests to subsequently deliver at convenient time. At one point they told Tesco they'd lost the freezer. Given that they made a big mistake in the first instance DPD have made no apology and have been entirely inflexible. If I was the depot manager I'd be so embarrassed that I would have put it in my car and delivered myself. Astonishing lack of customer service. What is even more astonishing is that Tesco seem to have no control over their service provider. Also get the impression that there is little management or continuity within Tesco customer services as I couldn't get the case escalated or anyone to take sole ownership. Almost two very frustrating and time consuming weeks later I've had to cancel order and get refund.