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Mr B
I thought I would try online shopping with Tesco just as a change from Asda and Sainsbury's. The first order was just under £70, so a small order. However, Tesco still managed to mess up and get half of it wrong. A few weeks later I thought I would give them another chance assuming the first time was an off day. This order was even smaller, just over £60. One of the products was an Olay cream as it was half price. I ordered and paid for the order the day before the offer expired, even taking a screenshot of the date and time. But Tesco decided to charge me double for the item which is the full price. I didn't even notice until a week after the order was delivered. When I called them I offered to send the proof I had that showed I purchased within the offer expiry date. But the customer service member of staff ignored this and arranged to have the small pot of cream collected at my expense. Neither my family nor I will be shopping at Tesco again
7 years ago
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Tesco Direct has a 3.2 average rating from 2,178 reviews