I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.