Having prebooked my Christmas delivery slot in November I proceeded to add products to my list, a few days before date of delivery I checked my items to discover that many were unavailable, including turkey & ham & despite always asking for replacements none had been offered so had to select the best of what was left. On the day of delivery my order arrived without turkey! I explained to my driver Reece that I am unable to get into the shop to purchase a turkey(we live in the country) as i don’t drive, my husband was sick with cellulitis & he is registered disabled, this journey would have taken me 2 hours & cost me £10, defeating the object of delivery. Reece phoned his dot com manager Dave who agreed to deliver a turkey of some sort to my door, great solution we thought & tipped Reece £5 for his trouble. On 11.01.18 our next order arrived with Kevin as our driver who promptly asked us how we were after our row over the turkey! There was no row or aggression involved at all, but it seems the drivers had some sort of discussion about us (we are both in our 60s) & decided to embellish the “conversation”. We have of course discussed this with the dot com manager, who was at first very angry about it but by the time he had spoken to Kevin he suggested that there had been some miscommunication, the fact remains that these guys had broken the confidentiality laws & I am left humiliated,embarrassed & my confidence is at rock bottom. These people will never come over our doorstep again, I now shop in store elsewhere.