Today, I used the cafe at Askham Bryan Tesco Extra in York today, for the first time as i was working in the area. Usually, a take-out coffee is my little treat; instead, I came out of your cafe feeling like I'd been abused. And that I'd actually paid for the experience with hard earned cash (don't bother explaining those last three words to your CEO if this ever gets before him - he won't understand what you mean). I wanted a take-out latte. I approached the till; the woman who initially served me was mute but pleasant enough. The woman behind, however, who actually fulfilled my order, could not have looked more bored and irritated by customers than she did (honestly, it was impressive, the level of apathy demonstrated). The cafe had a few customers, but nowhere near enough to be the root of her displeasure and stress. I can only assume that you either hire incredibly surly people to represent you, or that whatever it is you ask them to do during working hours is unbearably heinous to warrant this demeanour. I admit, I was shocked and insulted by her rudeness and curt responses - and I'm a regular at my local Post Office; you think I'd be used to it by now, wouldn't you? I had reason to ask a question (well, I thought it reason enough to open lines of communication. Had I known how she was going to react, I'd have just taken the next drink to appear, whatever the hell it was). Me, on seeing her pour some coffee into a china mug (and not the china cup dance they do when making your drink - the actual 'final' serving cup), and aware that I'd asked for my latte to be served in a take-out cup, so I could drink it on the long drive home. By the way, I spoke to her in the same friendly voice anyone with manners uses): "Excuse me! Sorry, is that my coffee?" Her (not even turning her body towards me. Surly tone, dour expression; barely more than a grunt in reply): "How would I know? What did you order?" Me (a little affronted by her rudeness and aggression, but continuing to be pleasant): "It's just that I ordered it in a take-out cup. As I'm not staying in." Her (again, aggressive. And assuming I was a mind-reader) - pointed to another machine that was further along the counter (that was initially shielded from my view; she'd been in the way): "THAT'S yours." Me (feeling terribly small and embarrassed): "Oh. Okay. Thanks." The end of our interaction. Then a latte was plonked in front of me and she walked off. She didn't murmur, meet my eyes, or even acknowledge it was mine. I said thank you anyway, because that's the way I was brought up. You know, typical Brit. My point is, Tesco, whatever charm school you're sending your staff to, I'd get another quote from somewhere else, because it's not working. Your staff don't know what a smile is. They think two customers is life-threatening. They have no natural ability to answer questions or, God forbid, actually help someone else. They clearly think that turning up and going through the motions, upsetting as many people as they can in their wake, is the way to earn a living from you, their employers. I was quite disgusted at the treatment I'd received, so, when I got outside, I* threw my receipt into the bin, chuntering to myself that the sour-faced robot who'd served me wasn't worth my anger. Then, when I got home, I thought, "No! This is what customer review sites are for! In 2018, I should be able to tell Tescos how rubbish their customer service is." So just imagine my further frustration that any survey or feedback I wanted to give Tesco had to have a magic code from the receipt I'd been given before you'd listen to me. How very inconvenient. Because it really should be my job to match up my experience to whichever cretinous member of staff you employ at your numerous branches. My bad. Tesco: "Every Little Helps!" More like "Of Little Help."