Ordered an item from Tesco direct. When I collected it from Tesco it was the wrong size and wrong colour. Had to take it back to the shop. No apology....nothing from Tesco! They then processed it as a return. Then they said that I had bought it from a 3rd party and had to post the item back myself and expect a refund! Checked all my emails and payment details to find I had been dealing solely with Tesco Direct! I had to issue a Letter before County Court claim to Dave Lewis, (Tesco CEO), before they gave me a refund! Tesco asked for a review and then would not publish it!!!!!