I would like to especially thank Stewart Gorrie who is based at Customer Engagement Centre. Only three weeks ago sadly, my husband passed away. (He was a former employee of Tesco store and worked at the Haydock Merseyside branch. We had a Tesco Bonus clubcard (between us), and although registered in his name, I also had a link, enabling me to take advantage of lots of special offers. He also had a Tesco Credit card, and so after he died it was cancelled. When trying to access the Bonus Club card facility, I was unsuccessful, and telephoned Customer services. I spoke to a lady who expressed her condolences, but later said the points/ vouchers etc would be available in May -3 months away, and unfortunately, was not very helpful on this occasion. Previously, I did a web enquiry, and shortly afterwards, received a most delightful reply from Stewart Gorrie, who had sorted things. My new card/fobs arrived the day after his email. Also he mentioned a "Faster Voucher" option, and after 24 hours I was able to access my account, The points/vouchers transferred to my new account. Keep up the good work Stuart, and thank you for your kind words at this sad and difficult time. Once again, Many thanks.