I bought a Lego set for my grandson, paid for agreed delivery date. It arrived late and a little scuffed. Tesco refunded the express shipping cost. I then got an email from Tesco asking for feedback, which I gave, essentially what I have said here. I then got an email from Tesco saying their moderators had decided not to post my review. I came to the conclusion that they were distorting their feedback statistics by no posting any critical reviews. I decided not to trust any reviews on Tesco's website again. I then got another email from Tesco, asking for feedback on the same transaction again! now that is just incompetent. So I tried again, I posted the circumstances in more or less the same terms as before, with an additional paragraph detailing the "moderation" of my review, not surprisingly they sent a similar reply to the first one:- It cannot be published to the website, but.. — <start of Tesco's email> (deleted username) Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new Thanks again, The team at Tesco.com Slow delivery, scruffy package I bought this as a gift for my grandson, and paid extra to make sure it got there in time. It was not delivered on the day agreed, but the day after that, Tesco refunded the express delivery charge. The package was a bit scuffed, not badly enough to send it back, but it was not perfect. Tesco asked me for my feedback, and I complied, giving the text prior to this sentence. I then got a message from Tesco saying they had decided not to post my feedback, without any explanation, I assume because it was critical of their service and they were trying to protect their feedback scores. Tesco then asked me again to provide feedback, so here it is ... Contact Customer Service with questions or concerns. <end of Tesco email> Conclusion:- Don't trust feedback statistics on Tesco's website.