worsted customer service. They never resolve the issue, they just 'report' it on their computer system. I have called over 30 times and been on hold hours over the course of 6 months. The issue is still not resolved. They have over charged me a lot because they have set the initial meter reading different to the actual reading I sent them. Every time I call I am told to wait another 10days for the update to appear on my account, but it never does. I deserve compensation for the amount of time I have wasted trying to deal with this company.
3 years ago
Thames Water has a
1.8
average rating
from
68
reviews
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