Came in from work last Saturday to find drain blocked, reported online. Went to visit my brother who is terminally ill in Bournemouth on Sunday, returned Wednesday hoping job would be done. Drain outside of kitchen still not clear, emailed CEO of Thames with all of the above, received an email to apologise from a member of her team. Thursday whilst at work received a call from a Lanes engineer to say they have called, on return found drain remains blocked. On Friday received a call back from Thames to say would Lanes would call Saturday. Returned from work Saturday evening, you guessed it…….. I’m not responsible for the blockage as I don’t pour fat down the drain or use wet wipes just trying to get problem fixed.