My father died in August leaving my elderly mother alone, my sister and I were able to deal with all their finances setting up new accounts and moving any DD to my mothers account. She has had a couple of strokes and was unable to do this on her own, everyone one of these organizations were brilliant at such a horrible time. ALL except Thames Water, they were unhelpful and their Customer Services was a joke, they are now hounding a vulnerable old lady for payment even though we have set up her account on numerous occasions, they should be ashamed of how they treat the elderly