I noticed sewage coming up in my garden so called Thames Water at 2pm on Saturday. After giving my details I was told a team would be with me within 24 hours. At 4pm on Sunday 2 hours after the deadline I called Thames Water to be told there was no record of my call the previous day, the person whose name I have, had clearly not entered the job. I was then told that a team would be with me within 24 hours by 5pm on Monday, today, and again no one has turned up and in both cases no call or sms to say they have been held up. So I called again and asked for a manager to call me and a voicemail was left for me at 6:10pm to say that a manager from operations would call me within 2 hours. Yes, you’ve guessed it, no call from the manager of operations at Thames Water. This company is abysmal, inefficient, seemingly couldn’t care less about customers and has made me 3 promises and failed 100% to keep them!