Trying to resolve an issue with Thames Water since October 2018. In October a metre was fitted. I was told eve though you've paid the bill in full TW will calculate use and refund as unlikely I would use what my current yearly bill was as I loved alone and travelled frequently so usage low. It's now 2021 TW still charing me full bill despite coming out 3 times and confirming I have a metre. In terms of hours spent calling and speaking to call centre with team based in SA who are no help whatsoever and just keep passing the buck. It's a complete joke how my issue is being handled. TW clearly not keen to refund monies back to their customers. I've never experienced a company that so badly set up and takes over £500 from someone single in a flat who hadn't been there for last 4 months and still charged over £540 for water and only came out to property again because I was moving out. Incompetent is an understatement for their customer service. Nothing short of appalling. I call and call to ask about my refund and nobody can help. The Chairman of this corporation needs to look into how this company is being run.