This truly dreadful company have a monopoly on water and waste services. This is the only reason they have any customers as if there was a choice everyone would take their business elsewhere. Our drains are blocked and we are unable to bath, use the washing machine etc because if we do the manholes will overflow, pumping raw sewage and other peoples tampons and sanitary products all across our patio. I know because it's happened many times before, but Thames Water won't invest in updating the pipes and appear to only be interested in profit with no care for customer service. In spite of 4 phone calls over a period of 48 hours and 2 visits, the drains are still blocked and we were given no information about what was happening. When we phoned yesterday afternoon we were told a big lorry would arrive at 9pm to unblock the system. Of course it hasn't and the drains are almost overflowing. Sometimes I actually think they just lie to get rid of you. My partner calls them the worst company in the country,