Where do I start with this company. Firstly, non of their staff seem to be singing from the same hymn sheet. Each time you deal with a different person you get a different result. They don't seem to have much respect for customers or each other! I can go on about all the problems we have with this company over the years but sadly, the first response person you receive on the phone will be the last person there you speak to. No management to deal with problems or reassure people just blunt & dismissive staff. ( because its like that and that's the way it is!) Just very poor service from a company with a licence to take money off you. Also, you should have a tick for the company never got back to me below.