Spoke with a fella by the name of Imran from customer support services. Absolute legends this guy, fully supported in my issues, I'm new to London, so he sorted my bills out, ironed out some errors on my account, sent out an engineer to double check our digital reader. I recommend supporting your local water services in London, these guys help you way more than you think! Well done Imran, cheers mate. FYI I'm from Perth, Australia, and we have something called Watercorporation (like Thames Water), which back at home was known for awesome customer services. I'm happy to see here in the UK, in London, I see this same super supportive behaviour through with our, although private, city wide water provider here in London!