Dear Thames water, this REVIEW is to convey the ordeal i am going through with Thames water and it is causing me a great deal of mental stress and affecting my health as well. I moved into the property in November, since then I have been paying my bills regularly every month. but the payment stopped getting debited since April 2022. since then i have been following up for my bill and asking why i am not getting debited or what my bill will be from April. every time i call in this 3 months the answer is always you will get an update in 10 working days, I AM CURRENTLY CHATTING WITH A CUSTOMER SERVICE AGENT AND SHE SAID THAT SHE WILL A NOTE THAT I AM GETTING DIFFICULT. like seriously??? i will contact Citizen advice as well with the mental torture i have o go through with Thames water. I hope my enquiry will be resolved AS SOON AS POSSIBLE. I HAVE SENT EMAILS