Hugely stressful day today. Had an plumbing emergency, water pouring out from under my sink for five hours, but couldn't find the internal stopcocks and the plumber sent by my insurance couldn't turn off the water in the street as the stopcock tool was broken. Thames Water not only dealt with my call in a friendly and efficient manner, taking onboard the urgency of my situation, but sent someone over within 10 minutes. The rep who came was wonderful; calm, knowledgeable, and friendly, immediately fixed the problem, and stayed to make sure I understood where everything was and how it worked. I know Thames often gets bad press, probably rightly, but this is one time I can definitely say I had superb service. (Wish I could say the same for the plumber ...)