Even 1 star is too much for the appalling customer service. I submitted the Leak allowance form in March 2022 after the leak has been fixed. For the last 6 months (since Feb'22) I've phoned about 20 times to get the leakage form looked at as 2 previous bills were way too high and incorrect, even considering that I was away for almost 3 months and usage of water daily for that period was almost consistent but the flat was empty and absolutely no one was there. I have provided graphs taken from my Water usage section, explaining that over the last year Feb'21 - Feb'22 the previous 2 bills were incorrect. It's not hard to figure out how much water was lost due to the leak each day as evidence was provided, but yet again over the last months while I have phoned about 20 times and been told that the case has been escalated and the manager will phone you. Nobody ever phoned me although I have been promised about 5 times that the manager will phone you or your case will be resolved in the next 48hrs. Lyes Lyes Lyes‼️ Now in Aug'22 I have received another bill from 10th Feb'22 until 10th Aug'22 which includes about 10 days when I still had leak. On 26th Sep'22 I sent another email asking to provide a correct bill which I have no problems paying if it's correct but haven't heard anything back - only text reminders to pay the bill. Absolutely shocking customer service, all they care about is to get the inflated and incorrect amount of money from you without trying to resolve any issues.