Thames Water visit 02/03/2024 Ref 1110663 Tom an engineer from Lanes. Overall I can not praise Thames Water enough. The company is really trying to find a reason for the dampness/water in my cellar. I've had various visits to collect water samples, listen to the pipes but the above engineer Tom was exceptionally hard working and diligent. He arrived on his own, opened all available manholes and cleaned the drain pipes of the roots/ debris over 20 meters of the pipe. Then he hit a large blockage. I thought he would give up however he said "I like to finish my jobs" so he kept pushing jets of water and a camera for another 10 meters. Unfortunately, he couldn't go any further at the time with standard equipment but I would like to point out Tom's perseverance and great communication. Thank you!