My fantastic case manager Jackie from Seepage Ref 32088864 Thank you doesn't cover my gratitude for everything Jackie from Seepage arranged to try to fix the water problem in my cellar. Jackie was absolutely brilliant, very kind and helpful. She was informative about various stages of Thames Water investigation, confirming the result on the phone, providing regular updates and leaving messages, and even following my case when it had moved to a different department. When mentioning her to the engineers who visited me, I gathered that she is also well liked and respected in the company by her colleagues. Thank you Jackie, you could not have done more!