Vile company tried to overcharge me by 600%!!!! I am a vulnerable person who is terminally ill and they saw me as an easy target. These despicable buffoons have the most callous disregard for human decency. Furthermore, I have asked repeatedly for many years to correspond in large print as I only have 1 eye. They keep ignoring me and writing in small print they know I cant read, mocking my disability. Evidently Thames thinks the Equality Act 2010 does not apply to them. They are smug and dismissive in their half-baked responses to complaints. I almost passed out when I opened a bill for £600 instead of £60. I suffer from blackouts and seizures because of my condition. I could have sustained a serious injury from a seizure due to the shock but it's all a joke to these clowns. By the grace of god I am not on direct debit or they would have made me overdrawn with their fraudulent accounting. Crooks! Judging by reviews here and on other platforms, Thames is attempting to overcharge many customers to scam them out of money. To add insult to injury, these miscreants offered me £20!!!!!!!!!!!!!!!!! The CEO deserves to be strung up in the town square. I am suing Thames in the small claims court for negligence and breach of duty of care and urge others to do the same.