Thames Water Opened Account Without Consent – Reported False Default I was a customer of Thames Water and closed my account a year and a half ago after settling all outstanding bills. Recently, I was shocked to discover a defaulted account from Thames Water on my credit report — for a bill issued just last month, long after my account had been closed. I have serious concerns and questions about this: How can an account be reopened or a new one created without any notification to the individual concerned? I received no letter, email, or phone call. Is it legal or ethical to report a default to a credit agency in the same month a bill is issued, without giving the person any time to respond or even become aware of it? How is personal data being managed if an account can be created, billed, and reported to credit agencies without consent or confirmation from the account holder? Does anyone at Thames Water consider the real-life impact of such actions — for example, someone being denied a mortgage, loan, or rental because of a default that shouldn’t exist? Even if this gets corrected, I now have to wait weeks for my credit report to be updated, during which time I might miss critical financial opportunities. And this all happened without any warning or justification. I understand that mistakes happen, but the lack of transparency, communication, and care is unacceptable. I hope Thames Water seriously reviews how it manages customer data and credit reporting — because what happened to me could happen to anyone.