My bill has gone up 92% to £46/month despite my usage only increasing 5%, and yet no customer service operative could give me a straight answer as to why the increase was so huge. They were well out of their depth and were only good at avoiding my questions, providing irrelevant, pre-written responses. But the truth is that due to awful mismanagement of company finances, customers like me - a single parent who works part time and lives in a small terraced house - have to bail out this outrageous company. The injustice is staggering. This is what happens when you privatise a public commodity like water! Thames Water are criminals.