Just moved to a new property and they charged me way over the yearly charge pro-rated for the remaining 8 months of the financial year. They wouldn’t listen when I stated if that the maths was incorrect despite agreeing what the yearly charge should be somehow could undertake the basic maths to work out the 8 month cost or monthly cost at that! Woman on the phone asked me if I had a calculator ready and kept trying to break down the wrong numbers to me despite agreeing what the overall number should be. I had to talk her through the correct maths on the phone and when she put me on hold to re-calculate she hung up on me!