My bill has gone up from £11/month to £46/month despite my usage only increasing by 1 cm 3 and yet my customer service operative could not give me a straight answer as to why the increase was so huge. The figure of £46 per month seems to be their favourite figure for single person households. The truth is that due to awful mismanagement of company finances, customers like me – an elderly person who lives on their own and has a small terraced house - have to bail out this appalling company. The injustice is outrageous and they seem to get away with massive increases in billing.. This is what happens when you privatise a public commodity like water! Thames Water are not fit for purpose.