From beginning to end, the experience was top notch! I first contacted my SA Layla last year about my interest in a 26 ladies president Rolex watch. Back then I didn’t really find the one. Fast forward… was browsing and bumped into the exact specs I was looking for. Contacted Layla and even before I responded to her email, the watch was no longer available online (cause she took the initiative to reserve it for me). I got the watch resized the very next day! It’s 1989 model but looked brand spanking new! Worth every penny! Will do business with them again!