I am 10 years retired from the fine watch industry, and spent over 30 years "talking watch". What began as a simple phone query to Watchbox in 2021, turned into a fabulous friendship. A fellow watch-nut named Bill Comfort happened to pick up the telephone that first day. He answered my queries about their trade-in process concisely and even agreed to drive from PA to CT to retrieve my trade and deliver my purchase. Since that time, Bill has sold me many hard-to-find timepieces and is more than fair with my trades. Bill does business the way I used to. It's not about "selling" watches. It's about being so excited about a new introduction from SIHH or talking about a timepiece we both like...inevitably, it turns into a sale. He's a great guy that works at a great company...and he delivers!!!