I had three lessons with an instructor (after the first one was cancelled with literally 10 minutes notice) who just had me drive up and down a short back road endlessly and didn't give any specific feedback about what I was doing right or wrong. The one time we did drive onto a main road, he gave no warning that we were about to do it then said afterwards, "You're not ready for that yet," but again didn't give any explanation about what I'd done wrong. He also encouraged me to speed in a 20mph zone.
I complained and requested a change of instructors. I got no response to my complaint for four months despite repeatedly chasing it up. Eventually I requested my remaining credit back and even then it took further chasing through their live chat to get this actioned.
Very dissatisfied with AA's customer service - my driving lessons have been delayed for half an year as a result. Do not recommend.
2 years ago
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