I urge you, PLEASE DO NOT BOOK with a Vanessa Domanski (North London). Booked and paid in advance for 10 hours way back in 2021. In the whole 18 months I only had ONE 2 hour lesson. Constant cancellations after cancellations virtually always on the day. As customers we would be penalised if we were to cancel without a 48 notice but for the instructors they can cancel whenever they please with no consequences.
My instructor was unreliable and unprofessional who didn’t seemed fazed or apologetic one bit when I requested a refund. I made a complaint on the 6th Jan and had a complaint specialist confirm my refund. To this day I’m still chasing my refund. I emailed her again, no reply. I then contacted The AA live chat. It turns out my card details were no longer on their system because I booked way back in 2021 so I needed to provide them my card details again. I needed to wait another 5 working days. Refund still not received. Contacted live chat again. I’m now told it could take up to 15 days. I emailed the complaint specialist again, no reply. Diabolical!
I had 18 precious months of mine wasted not to mention my money. The instructor was a total windup who did not give a monkey with treating her students the way she did.
The AA has been one terrible experience.
2 years ago
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