Booked my sons first driving lesson with The AA driving school with an instructor called Matthew Myers. My son is autistic and I’ve waited 2 years to get his driving licence due to DVLA process and delays so yesterday (Sat 4th March) was a big day for him which we had worked hard to prepare him for. He was excited and nervous about his first lesson. Matthew was due at 5pm so we were all ready and waiting for him at 16:50, shoes on, licence ready. By 5:10 he hadn’t arrived. I wasn’t worried as with traffic, roadworks etc in my experience instructors can be late but I telephoned him just to check he was on his way. No answer. I tried again, no answer. Maybe he can’t pick up I thought so I waited 5 more minutes and then text him. I got a response saying he had left as we had not arrived for the lesson. We had not arrived, we were there, at our house, ready and waiting. He said he gave people 5 minutes and then left. I tried to call him again, still no answer so I text asking him to come back as we had paid and booked him from 5pm till 7pm. He refused because he had decided after 5 minutes of waiting in the wrong place for my sons lesson to bring his other lesson forward. We asked him to come back after the lesson he had decided to bring forward, ie swap the lesson around. He refused and gave us a barrage of ressons including stating we weren’t a priority, he had other pupils with tests next week and he was driving all over Solihull, Bromsgrove, Alcester so he wouldn’t be back. Appalling first experience with the AA and appalling way to treat a new student with learning disabilities. Going to wrong place, leaving without making contact to check he was in the right place, trying to blame us for not being there. Failing to pick up calls when telephoned four times but able to respond to texts!!!!! And worst of all no apology or awareness of customer service. Cleatly this instructor had no respect for his customers or the AA brand. I would avoid at all costs