My daughter was taking lessons with AA but her instructor had some personal issues so couldn’t carry on. They found a new instructor who cancelled on the day of the lesson. Eventually booked a 2 hr lesson with yet another AA instructor. The instructor shouted at her 3 times within the first 10 minutes for making mistakes to the point that she got him to drop her home and came in crying! Have tried to get through to AA about this but they don’t answer the phone and say use the online chat. Online they were very unhelpful and refused a refund. So she is 18 years old, trying her best to get driving and AA have taken £60 of her money (a whole weeks money for her) and refusing to acknowledge the issue. Avoid!