The website is shockingly bad. It’s l always saying something’s gone wrong when you’ve tried to do a very basic task - like book a lesson. What’s more - the website won’t allow you to change your instructor or get a refund for unused hours automatically- you have to request these things for example through the chat function. I have tried chat a few times but I never receive a reply. It has also become increasingly difficult to get regular lessons in my area. I asked via chat to change instructor, to see if another instructor had more availability, but AA never got back to me.