DO NOT DRIVE WITH AA if you want to save your time and money. I had a few lessons with Stuart Bradley (Cardiff). Firstly, my first ever lesson with my instructor, I spent £28 to sit in the car and chat whilst my instructor sat on his iPad. Not once did I get to drive in my DRIVING lesson that day. Secondly, I took around 12-13 hours worth of lessons with my instructor. In that many lessons I expect to be on main roads and not driving on the same long stretch of road and doing the same left turn multiple times. I would’ve appreciated if the reason behind this was that I was not a good driver, however my driving instructor didn’t suggest anything of the sort. From experiences of other people my age taking driving lessons, they had completed so much more than me in a fraction of the time. When telling people how many lessons I had and that I’ve driven on the same road in a straight line, people were shocked. It took me a while to accept that it was not normal and wanted to give my instructor a chance and give him the benefit of doubt as I am a trusting person which may have served against my favour in this situation. Which is really upsetting to realise. Thirdly, in a 2 hour lesson I would not be driving for more than 1 hour or so. The time it took for my instructor to drive to and from my house to the location was 40 minutes and an extra 10-20 minutes constantly swapping seats so my instructor can drive us back to the start of the road to drive in the straight line again. If I am paying for a 2 hour lesson, I expect to actually be driving for 2 hours. It is my right as a paying customer to be getting what I paid for, which I didn’t. In my lessons with my new instructor, I’ve been driving for the whole 2 hours around Cyncoed and other driving test routes in Cardiff and drove home in my first lesson with him (something I never did with my old instructor). I’ve done many manoeuvres and other things on the road in 6 hours. Whist in 6 hours with my AA instructor, I drove in a straight line. When I made my complaint Stuart then gaslighted me and said he didn’t feel as though I was confident enough for main roads with AA simply protecting their driver and not their customers and they didn’t reply to my further emails.