I would stay well away from AA Car Insurance. I tried to get through to them for two days to change over my car details because I purchased a new car. I couldn't get through after spending a total of around 2 hours on the phone (made up of around 7 calls on hold). You can't change your details online (like my last insurer) so I had no option but to take out temporary insurance with another insurer so my new car was covered. I finally got through today after being on hold for 28 minutes, no apology for my long wait was given by Emma from the Newcastle team 21 so I decided on the spot to cancel my policy to which I'm told I have to pay extra so she can cancel it, I told her I was not going to pay it and she started threatening me with debt collectors and ccjs!!!! I have now manage to find a much better insurance which gives me online control of my policy and was cheaper than the premium with the AA. The AA are only brokers anyway and I think it is better to get insurance direct from the insurance company.