The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,055 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,055 reviews

Customer Service
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03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Firstly my car insurance renewal quote has been increased by about 33%. Secondly, I logged in and cancelled automatic renewal, there is no indication that I have done so in my account, I have not received a confirmation email either. I searched online, fill in the AA cancellation form, proved that I am not a robot, only to be told I have to call. Is this how you aim for customer satisfaction?”

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Posted 1 week ago

“i broke down on 28/08 26 at the brecks rotherham an d tom came out to help me to took me to the garage then took me home ,he was very helpful”

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Posted 2 weeks ago

“This is the worst recovery company of all time. Waited 7hrs for a recovery last night and now 4hrs this morning on a dangerous corner. Still no sign of them. Every time I ring they say it’s prioritised, every time the escalate it and the time gets longer and longer. They just say they have very limited resources, so I guess they don’t have enough recovery vehicles. The wait to talk to someone last night was between 35 and 45 minutes each and every time I called. I tried to arrange my own recovery which consumer law obliges me to do and when I rang them and told them and that they would have to pay they refused even though the law entitles me to do so. They have lied to me non stop about recoveries and I’m still sitting here wondering why I paid so much to them for this horrific service. What a disgrace, this used to be a good company. I’ve been with them for decades and am leaving now after this happening twice in several years.”

Helpful Report

Posted 3 weeks ago

“Booked an oil change and the mechanic didn't show. Of course they said i was my fault. Glad I'm with the RAC.”

Helpful Report

Posted 1 month ago

“After 35 year of membership When we did require there services my wife was left on the road side for 6hours before we decided to arrange our own recovery No customer service nowadays just farm out There jobs to other companies”

Helpful Report

Posted 1 month ago

“I paid 305 for an advanced inspection and wanted to be there. To my surprise I got told the inspection was booked in next day chased time no reply then told it had been done. Up to 10mile roadtest as AA website itself says a short run is not sufficient, basic is a 3-5miles. This guy did 4 MILES ONLY on a Ford ranger truck. After i complained I got email saying due to roadworks yet he apparently did 70mph ?? Plus i was there the day before no roadworks or signs for any. I went back today nothing at all. He took it 5minutes i total. When I requested AA to go back and do the complete test or refund part they outright refused. I have been waiting for a manager to call me for a day and half now. I have been with aa 20 years. The test should have at least been over 6 miles to not be a basic its also the same guy who does others in the area dealer was pleased to tell me and goes there often which is why i wanted to be there. DO NOT WASTE YOUR MONEY CHOOSE RAC INSTEAD.”

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Posted 1 month ago

“Very difficult to cancel my membership they cut me off the first chat about it when I hadn’t finished!! Could only do it online I just wanted to cancel not be interrogated about it. Had to open another chat took ages tried to tell me I had to pay an extra month to cancel my cover and at a higher cost disgusting for a well known company will never go to them again for anything and will be letting everyone I know about this awful con”

Helpful Report

Posted 1 month ago

“Wouldn’t assist as I’d bought my membership 23 1/2 hours before breaking down, not 24 hours. Then tried to charge me an early cancellation fee.”

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Posted 1 month ago

“We called them at 2236hrs on Friday 17th July as we had broken down on the A14 and the place where we stopped had no safe place for us to wait. Our designated puck up time was 2355hrs and we would be updated regularly. This did not happen our time was moved back to 0145hrs. When the recovery finally arrived he dropped us off at a BP garage a mile down the road and left us. Saying AA would contact us for next steps. We were told that there was no one to pick us up until 0540hrs or they could pay for a taxi and we leave our car. As we were unable to lock our car due to flat battery waiting for recovery we stayed in the car until we were picked up luckily at 0430hrs. The man was very helpful and kind. We arrived home just before 0600hrs, nearly 8 hours after calling for help. This is absolutely disgusting. I don't know where this company got apparently excellent service reviews. Myself and my where very stressed and worried sitting there waiting. We are not young people. We paid good money for your service and I would never use you again and would not recommend you if you were the last service around. Extremely annoyed”

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Posted 1 month ago

“This is by far the WORST service I ever had! My car broke down at home, and I had an appointment with the garage at 9 am. I filed a breakdown incident at 7:30 and added a comment stating that I need the car towed from my home to the garage, including the address. I waited until almost 11:00, and then a van arrived that was not a tow truck. Then the van called for a tow truck and ensured the system was updated that we needed a tow truck under 2m high I waited again until 12:30 PM at which point a huge tow truck arrived that was well above 2m. They refused the job and called again to request another truck They said they will deliver the car to the garage before 3 which never happened and I ended up canceling my service with them. I don't recommend this service to anyone!”

Helpful Report

Posted 2 months ago

“Such a poor experience with The AA. I have had to use you twice this year, and on both occasions the service has been unacceptable. From missed timings, sending the wrong recovery vehicles, and repeatedly making promises about dates and times that you simply haven’t kept, the experience has been incredibly frustrating. This time, you recovered my car and confirmed it would be returned on Friday evening between 5:30pm and 7:30pm. As 7:30pm approached, I called for an update, only to be told that the storage facility had already closed and I would not be getting my car back that evening. I have a mobile repair booked for Monday morning, and yet again The AA has managed to make an already difficult situation even worse. You have a message on your phone lines asking customers not to be angry or abusive towards your staff. I completely understand why that message is there, but if customers are repeatedly being let down in the way I have been, it’s hardly surprising that people become frustrated. After two terrible experiences in one year, I genuinely have to ask: how are you still trading with this level of service? I expect a full explanation as to why the agreed return time was missed, why I was only informed after I called, and what you intend to do to put this right.”

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Posted 2 months ago

“Over 10 hours of waiting. The most s kit a service , it’s a disgrace”

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Posted 2 months ago

“Difficult to make contact. Response time to a breakdown on a busy road to long. After following up on expected arrival time was advised it could be another hour's waiting. Cancelled the call out and made alternative arrangements. Control centre obviously did not communicate the cancellation as some time later the breakdown service rang to say they were on the way. Overall poor communication and poor service, very disappointing.”

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Posted 2 months ago

“My monthly bill for two drivers has gone up from £27+ to £34 + not even told me. Won't get next months as I can get better cover from RAC for£15 arrogant!”

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Posted 2 months ago

“Extremely happy with Leigh who found the fault in next to know time and got me back on the road again. Excellent service from the AA”

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Posted 3 months ago

“Factually incorrect inspection. 2nd inspection requested and confirmed the first inspection was erroneous missing items which would have failed an MOT. I have been bounced from department to department since. The AA requested I get Estimates for missing items on the inspection - these total over £5,000. Still waiting to see if they offer any compensation. Inspection Reference N79620 Inspection Date 03/04/26 If this is read by the AA - please get in touch.”

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Posted 3 months ago

“I waited over 5 hours during a normal weekday, during the day. Ridiculous”

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Posted 3 months ago

“Car developed issue on our trip. By second day it was too unsafe to drive. AA refused to pick us up because we were aware of the issue 24 hours before. Also said that we would have driven past garages but we had asked and no one would be able to take work on that day/week. Had to drive car 10 hours home with rear wheels changing direction. Not ideal with kids in the car.”

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Posted 3 months ago

“When i ring aa about breakdown and about coursey car my memship run out on last year 25 how come did not get a letter about memership out of date”

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Posted 3 months ago

“Thank you Mark for fixing my car after starting problem with steering wheel locked. Brilliant service”

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Posted 4 months ago

The AA is rated 2.8 based on 2,055 reviews