The AA Reviews

Name: The AA
Rating: 2.84

2.8 Rating 1,935 Reviews

46 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 3 days ago

“Been here for 3 hours on an unlit Dual Carriage way...a lonr female driver. Took over 15 mins to answer the phone. Sent an independant guy- he said big screw in tyre, can tow and need a flat bed truck....still waiting.!!!!!!”

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Posted 3 days ago

“Complained to CEO over exhorbitant increase in renewal. He replied to say he would investigate. He has since blocked my emails to anyone in the AA, even their customer services who you have to email if you follow their complaints procedure. They are a typically arrogant company, who do not give a fig about their customers. Needless to say I will now go to the RAC.”

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Posted 1 week ago

“Only one person made me happy today and that was JOHN. Brilliant customer service AA operator. Good at his job. Kept me calm through my stressful experience of trying an attempt at changing my address on-line. Sorted everything out for me. Thank you John”

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Posted 1 week ago

“Terrible company. Over 10 year membership. Struggled with the useless app. Waited from 11am to 8pm for a truck - I was told multiple times that a truck was “25 minutes away” and “staff are just taking a break”. When the truck finally came the driver told me he’d only been given the job an hour before he arrived. Waste of time and money.”

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Posted 2 weeks ago

“Great service after my collision and car repaired quickly”

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Posted 3 weeks ago

“Insanely impressed! My daughter took out cover just a few weeks ago, and unfortunately had a breakdown incident yesterday where the battery had been drained due to an incorrectly fitted dashcam. Reporting the issue was so easy online, and we had an AA van with us within just over an hour! They resolved the issue, and the service was just excellent. Will be recommending far and wide, well done AA!”

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Posted 3 weeks ago

“Absolute joke, have been waiting for 2 hours, a large local truck has been out to look at the vehicle who has then reported back to aa and now I have been told I will need to wait for another 2 to 3 hours and have wait for an update. It's freezing cold and we have family in the car and we have broken down on double yellows on a main road close to a main junction and the operator was very stubborn and said you have to wait to receive a text with an update. Will not be renewing my membership.”

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Posted 1 month ago

“Be prepared for all day delays. This is my second flight on Aa with one leg either cancelled or delayed 12 hours in less than two weeks. Plus as a kicker, todays leg that was delayed 12 hrs, they couldn’t be bothered to load our bags on the plane and sent them on a different plane. Then no one bothered to tell us they did that. After ten minutes of waiting at the baggage claim I went to ask and found out. Didnt even bother telling us anything about our bags. Horrible service.”

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Posted 1 month ago

“Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a nightmare. NOT RECCOMMEND”

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Posted 1 month ago

“I recently had an issue while traveling and needed the assistance of AA services. From the moment I called, I was impressed by how quickly and professionally they responded. The representative was incredibly reassuring and patiently listened to my concerns, offering clear and helpful advice. After quickly assessing the situation, they resolved the issue efficiently and ensured I was safe and back on track in no time. The level of support and attention to detail was outstanding. I felt genuinely cared for throughout the entire experience. I would highly recommend AA services for anyone needing reliable and comforting assistance on the road!”

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Posted 1 month ago

“Being a member for a number of years I have had a misfortunes of break downs, the have always responded and being able to get me back home safely although at times had to wait due to the location or traffic they kept me updated and even have taken my vehicle to a garage of choice to be repaired.”

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Posted 1 month ago

“Do not recommend False advertising rude staff”

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Posted 1 month ago

“Mutaz went over and beyond today. He didn’t just follow me to euro parts but ensured the parts sold were the right one. He was patient and kind. Thanks so much.”

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Posted 1 month ago

“I have been a member for over 30 years but yesterday's experience was incredibly bad. A month ago I was involved in a small accident (not my fault) and needed, amongst other bits, a bumper and lights replacing. Once insurance sorted and I found a local body shop to do the work I booked it in. But the battery had gone flat. No problem, I have home start service. I foolishly mentioned on the phone that the reason the battery was flat was because it hadn't moved for a month following a small accident. I mentioned the "Accident" word. That was that. Even though the flat battery was nothing to do with the accident they refused to come and help. Told me to contact my insurance. After decades I will be an ex member now.”

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Posted 1 month ago

“Ms. Shari on flight AA 1034 from Guadalajara-Chapala to Dallas was great. I had emergency knee surgery two days prior my travel. She assisted me in every way possible, from checking up on me, to providing an ice pack. The rest of the crew was great, and Captain got us home with half hour to spare.”

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Posted 1 month ago

“My wife paid £105 for AA renewal in June yesterday fan belt snapped 1 mile from home power steering not working as per guidelines get to safe place drove home no home start will not attend unless we pay another £120 even if we drive back to where it happened still want £120 disgusting and previous complainent at £47 thinks he has been trousered”

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Posted 1 month ago

“I've tried ringing to change my direct debit details kept waiting 25 mins This us urgent if they want to collect payment Whats become of the aa I'm almost tempted to cancel membership”

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Posted 1 month ago

“Broke down at 2pm yesterday, got home at 10pm. And I only got home as a friend came out to get me. AA said they’d be with us within the hour when we first called at 2pm. They don’t show up. We were in a dangerous place on a four lane, live island. Traffic officers had to move us off into a safer place as it was so dangerous and AA failed to turn up until 5pm. Even then they tried to fix the car, they couldn’t and so took us to Chester services and left us there. When someone was finally coming from AA to tow us home, the AA driver called us letting us know that the AA company had aborted the towing service and taken the driver off our service for towing us home. AA had left us stranded. The driver was kind and showed up anyway and spoke to my mums partner who had to stay behind and talk to him while a friend picked me and my mum up and took us home. Absolutely appalling service. If it wasn’t for the traffic officers, AA would of happily let us sit on a dangerous, live island for 3 hours. We were freezing cold. Disgusting behaviour from AA. Will be losing a customer. Company doesn’t even deserve 1 star.”

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Posted 1 month ago

“Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. Numerous text messages informing of delayed attendance the last up date was for 2150 estimated time to arrive!! Had to call a taxi to get my mother home as very frail and had to leave the car in situ. Absolutely disgusting service. Go to Greenflag if you want a professional service. Could not even get through to call centre to speak to anyone.”

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Posted 2 months ago

The AA is rated 2.8 based on 1,935 reviews