The AA Reviews

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

"I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying \u00a3235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures.\r\n\r\nWhen I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report.\r\n\r\nUpon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car\u2019s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems.\r\n\r\nOtherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional.\r\n\r\nAfter writing to their customer service, I received this response:\r\n\r\n\u201cWe can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.\u201d\r\n\r\nHowever, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don\u2019t think the seller could have changed it overnight. And they didn\u2019t want to be responsible and just do a refund.\r\n\r\nOverall, it\u2019s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It\u2019s a scam. Don\u2019t buy anything from them. They just want to take your money and not provide a proper service.\r\n\r\nI have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer."

"Every time we have a vehicle breakdown. It take more than 48 hours to recover. We have lost few of our drivers due to their awful service. Another vehicle of hours sitting there over 24 hours with no sign of the AA recovery paid our driver to get a cab from Leigh Delamere to East London last in fear that AA isn't going to turn up. 100% right didn't turn up and now saying now the vehicle will be picked up mid night. \r\n\r\nThe only thing they are good for is to take you off the motorway and then forget about you."

"Disgraceful service and communication\r\nAs I wrote this, have now been sat awaiting rescue since just past 5:30pm yesterday Dec 12th. It\u2019s now 1:25am on the 13th.\r\n\r\nI have called three times, had numerous false ETAs, via text AND their linked \u201clive\u201d site that has not updated for over four hours\r\n\r\nUpon my second call finally getting through, I was told that I was being put on a \u201cpriority\u201d (call answered at just before 10pm) Called again at 11:19pm and was told I\u2019d be picked up at 1:15 am. From then on in when I called your number because I\u2019m not getting any \u201clive\u201d updates, the message when I click option 1 is saying \u201c12am on the 1st of January\u201d.\r\n\r\nIt\u2019s now 1:30am. Messaged to say pick up is 2:10am, driver has just called me.\r\n\r\nAbsolutely disgusting levels of service, utterly abysmal communication via both the tech designed to make it easy and the \u201cpeople\u201d when you finally speak to someone\u2026disgraceful."

"Disgraceful service and communication\r\nAs I wrote this, have now been sat awaiting rescue since just past 5:30pm yesterday Dec 12th. It\u2019s now 1:25am on the 13th.\r\n\r\nI have called three times, had numerous false ETAs, via text AND their linked \u201clive\u201d site that has not updated for over four hours\r\n\r\nUpon my second call finally getting through, I was told that I was being put on a \u201cpriority\u201d (call answered at just before 10pm) Called again at 11:19pm and was told I\u2019d be picked up at 1:15 am. From then on in when I called your number because I\u2019m not getting any \u201clive\u201d updates, the message when I click option 1 is saying \u201c12am on the 1st of January\u201d.\r\n\r\nIt\u2019s now 1:30am. Messaged to say pick up is 2:10am, driver has just called me.\r\n\r\nAbsolutely disgusting levels of service, utterly abysmal communication via both the tech designed to make it easy and the \u201cpeople\u201d when you finally speak to someone\u2026disgraceful."

"Disgraceful service and communication\r\nAs I wrote this, have now been sat awaiting rescue since just past 5:30pm yesterday Dec 12th. It\u2019s now 1:25am on the 13th.\r\n\r\nI have called three times, had numerous false ETAs, via text AND their linked \u201clive\u201d site that has not updated for over four hours\r\n\r\nUpon my second call finally getting through, I was told that I was being put on a \u201cpriority\u201d (call answered at just before 10pm) Called again at 11:19pm and was told I\u2019d be picked up at 1:15 am. From then on in when I called your number because I\u2019m not getting any \u201clive\u201d updates, the message when I click option 1 is saying \u201c12am on the 1st of January\u201d.\r\n\r\nIt\u2019s now 1:30am. Messaged to say pick up is 2:10am, driver has just called me.\r\n\r\nAbsolutely disgusting levels of service, utterly abysmal communication via both the tech designed to make it easy and the \u201cpeople\u201d when you finally speak to someone\u2026disgraceful."