The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just joined, very impressed with the customer care representative, very helpful and efficient service”

Helpful Report

Posted 10 hours ago

“Martin was an amazing driving instructor- incredibly patient, caring, and great at explaining everything clearly. I always felt supported and confident behind the wheel. Thanks to his guidance, I passed first time with zero faults!”

Helpful Report

Posted 2 days ago

“Total waste of money.”

Helpful Report

Posted 6 days ago

“Had my garage cleared of junk. Two great lads pleasant to deal with. So very pleased with the job Will have them again.”

Helpful Report

Posted 6 days ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

Helpful Report

Posted 2 weeks ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

Helpful Report

Posted 2 weeks ago

“Clutch master cylinder packed up on VW Touran ln remote area of Mid Cornwall with no internet access. Phoned AA. Transit van arrived within thirty minutes. He spent some time trying to get the clutch partially working. Then towed us eight miles round the Cornish lanes to our garage in the centre of Truro and then drove us another mile back to our home address. Very knowledgable, helpful and friendly. Unfortunately, we didn’t get the gentleman’s name. Very impressed.”

Helpful Report

Posted 2 weeks ago

“I was very satisfied with the service of AA - specifically Mrs. Leena Sheth; AA officer in Penrose. She was very helpful, and polite to all customers including me - especially when I was struggling with a mismatch of my name spellings in my international driver's liscence and my passport. She was able to communicate with the relevant officers, and fixed my problem. It was wonderful to meet her there.”

Helpful Report

Posted 2 weeks ago

“After nearly 40 years with a.a , two recent problems with association ,which were proved in my favour,made me decide to kick them into touch,as my renewal is due. However , a gentleman called phillip under duress with my phone call,sorted out my renewal in a profesional and freindly manner,well done phill . i will now renew my account,,please pass on my remarks”

Helpful Report

Posted 3 weeks ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 3 weeks ago

“the young MEKANIK( OSKAR) was very helpful on the day .His suggestion in what to do next helped me in making the right decision. Thanks”

Helpful Report

Posted 3 weeks ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 3 weeks ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

Helpful Report

Posted 3 weeks ago

“Broke down saibsburys petrol station, eastbourne Brilliant service from phoning the helpline (the assistant was calming and efficient) to the AA engineer who came to my rescue! I want to say a big thank you to Liam. I phoned the AA because I dropped my oil cap in the engine. After looking for it with a torch to no avail. Liam found it! My hero!! Thank you AA.”

Helpful Report

Posted 3 weeks ago

“My daughter and her kids one aged2 the other aged 4 and severely disabled broke down the afternoon call the aa was originally told 20 minutes they eventually turned up just over 3 hours later. Is that the so called service we expect from a nationwide company. Leaving a priority customer and her children in this heat for 3 hours. Absolutely DISCUSSTING. Both my daughter and myself will be cancelling. This is the second time we have used this service, 1st one they eventually sent a wagon(also took over 3 hours) but the vehicle was not capable of caring my car.ofered to tow to safety even though it is automatic and can't be towed. What is this so called company playing at.”

Helpful Report

Posted 3 weeks ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

Helpful Report

Posted 1 month ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

Helpful Report

Posted 1 month ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

Helpful Report

Posted 1 month ago

“Subject: Disappointing Customer Service Experience My wife and I had tickets booked with American Airlines to the same destination, just one hour apart. We approached customer service to ask if one of us could switch flights so we could travel together, especially since both flights had empty seats. To our surprise and disappointment, we were told it was against policy — even though it would have made no difference to the airline and would have meant a lot to us as passengers. This rigid policy and lack of empathy left a very bad impression.”

Helpful Report

Posted 1 month ago

“Really terrible company to work with. They truly have no mercy and use really hard sales practices.”

Helpful Report

Posted 1 month ago

The AA is rated 2.8 based on 1,974 reviews