The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,769 Reviews

48 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,769 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service from the AA today. From breaking down on a live lane of the M1 with no hard shoulder, to being dropped off at home 150 miles away, took around 4 hours. You couldn’t ask for any more than that”

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Posted 2 weeks ago

“I recently had a tyre blow out on a main road A403 near Bristol having hit a large pothole in my BMW. YC61 NSK. I contacted the AA and within about twenty minutes they attended. Luke was polite and courteous, knew his job and sorted my issue by putting a temporary wheel on my car and followed me to the nearest tyre depot where the issue was sorted. Thank-you Luke…. I hope your employers appreciate your representation of the AA organisation and the professionalism you demonstrated and will recognise this feedback!”

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Posted 2 weeks ago

“My car broke down in derby royal hospital today the adviser was polite and helpful i was kept up to date with time changes and when the mechanic arrived he was lovely and helpful eventually after lots of testing he managed to get the car going following me home just in case then gave me appropriate advice. He did give me the option of going straight to a garage in the event that my car had needed towing explaining that they could only tow to one destination. Start to finish the service was very good This is not the first time they have come to my rescue and the service has always been great”

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Posted 2 weeks ago

“I rang the AA re my membership..which I have had for several years..Jake was most helpful and pleasant and helped me reduce my payment...”

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Posted 2 weeks ago

“Using the app we asked recovery to come to our house to help get the road lights working on caravan when hooked up. We were all packed up ready to go when the caravan lights went off but car still worked. Andy the AA guy came within 30mins of reporting breakdown this was fantastic. He was super good, tested all the electrics to finally find the fuse that had blown. The service was first rate and Andy was very informative about hooking up and using the fridge when caravan had been stored for the winter. This is what blew the fuse. We were happily sent on our holiday thanks to the AA quick, reliable and thorough service. Thankyou.”

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Posted 3 weeks ago

“I reported that my car had broken down today and within the hour they turned up. I don’t know his name but he was really pleasant and got my car working again within half an hour tops. What a fantastic service and a lovely guy too. Cannot thank him enough. 10/10”

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Posted 4 weeks ago

“I would like to say a big Thank you to JEREMY. from Stockport. ( I. Think ). His helpfulness was priceless. Also his kindness and patience. To me was outstanding. I was in a bit of a panic, because my cheque had not arrived intime to renew my membership, but. JEREMY sorted all this out for me, and put my mind at rest. This was around. 8:30 AM yesterday 20/03/2024.Afraid I’m no good with technology, , So I hope this goes to the right person. Thank you. AA”

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Posted 1 month ago

“Tonight I needed the AA as the battery was broken in my Toyota cross hybrid car and needed replacing , I cannot say enough good things about the lad Grant Watson who attended to my car he was absolutely brilliant, very quick to arrive and quickly had my car sorted. I cannot thank Grant enough and he is truly an asset to the AA company. Thank you from the bottom of my heart Grant and like I said to you at the time, not all hero’s wear capes 👍”

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Posted 1 month ago

“"Quick, Efficient and Knowledgeable "”

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(Home Insurance) - Posted 2 months ago

“"The insurance proposal was simple and quickly processed. The premium was lower than the renewal quote."”

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(Home Insurance) - Posted 2 months ago

“We had to call the AA yesterday, it took them 30min to get to us and 30 minutes to repair ,from start to finish from telephoning them to repair a key that would not turn, Tony was brilliant we have been with them for years and have the home start as well, well worth the money. Thanks Pat & Eric.”

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Posted 2 months ago

“I would like to commend AA for excellent service. On 2024-01-30 I had a battery issue and I phoned them and in no time they responded,Mr Lawrence Magaleni jumpstarted my vehicle and I was on the road again. He is excellent in his work.”

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Posted 2 months ago

“AA DRIVING SCHOOL BEST SCHOOL TO START WITH MY DRIVING INSTRUCTOR RAJ I PASSED MY DRIVING TEST IN MITCHAM TODAY In my driving for just 4 months.Always pushed me to do my best and tried his hardest to encourage me. thanks to my driving instructor Raj. He's the best. Very professional, friendly and expert in teaching driving techniques.I highly recommend him.”

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Posted 2 months ago

“One of your AA representatives came out this morning. His name was Phil. He was absolutely brilliant and he gave me some good advice about my new Toyota. He told me to go back to them and tell them there is something wrong with the battery as it was under guarantee and I did not know this. I am so grateful to him as they are now going to give me a new battery. Thank you Phil”

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Posted 2 months ago

“AA driving school has pushed me to become so confident in my driving in just 5 months. To also add on my driving instructor Raj was phenomenal to me! Always pushed me to do my best and tried his hardest to encourage me to work on my weaknesses in the kindest ways.”

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Posted 3 months ago

“"Never really know how good insurance is until you make a claim but certainly the procurement was easy and the cover very good for the money. All done on the internet."”

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(Home Insurance) - Posted 3 months ago

“What a great service We broke down on the M42 Northbound by Lea Marston junction at 630 on 28 /12 /23Our tyre has shredded and stuck on the hard shoulder the wheel was too difficult to remove to put on the spare We called the AA and they advised someone would be with us within 20 30 mins As promised they arrived like knight in shining armour Ashley Thorton very calmly managed to remove our shredded tyre and put on our spare He was charming and couldnt do enough for us and got us back on the road within 30 mins of us contacting the AA Fantatic service We cant thank Ashley enough for his help and everyone involved in our rescue”

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Posted 3 months ago

“Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet.”

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Posted 3 months ago

“Saturday afternoon 23rd December, my daughter and I broke down on the side of the A666 towards Bolton. My whole experience from the contact with the co-ordinator to the roadside assistance was exemplary. James from the Leeds division was exceptional, although he had already finished his shift for the day, he came to our rescue. He was super efficient and friendly, a credit to the service. Thank you AA for making my first breakdown less stressful than it could have been.”

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Posted 3 months ago

“I would like to say a big thank you. Very professional”

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Posted 4 months ago

The AA is rated 2.9 based on 1,769 reviews