The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,777 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give the three stars as I really appreciate the breakdown cover which although having a ridiculous annoying automated voice system does always ultimately come through. I'd recommend for breakdown cover This negative point around the overall customer service is something I'll elaborate now. A car crashed into me a good while ago. Their insurance paid and later on I needed to know how much this was for a contract I was signing. I obviously never knew. I called AA with what I thought was a very simple question. After speaking for around five minutes I was passed onto someone else. I repeated my question which was to know how much it was for and to be emailed the information. He kept asking question after question and giving me all this other information I didn't want. I couldn't believe how hard it was for aa to answer such a straightforward question. Eventually after he asked me another question or was giving me another piece of information I didn't want I sighed 'oh mate. Please just listen. All I want from you is to just tell me how much my single insurance claim was for and then to email me the same information. Can you do that?'. He then replied yes. I said how long will it take. He said two minutes. I was put on hold and on looking at my phone I'd been on the call for 14 minutes already. He came back and told me the number. I then asked for the email and it came while he was on the phone then we ended the call. What I found phenomenal as someone who has made a database for a company was why it had to even be passed on and why a question of how much was my one claim caused such difficulty. It should have been a two minute conversation with one person. Instead around 17 minutes of nonsense. I just hope I don't have to phone again for a long time. Thanks for the breakdown cover though and I hope you'll come through if I ever have an accident.”