The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service today from Paul from the aa , helped me in every way , and tried to do it the cheapest possible way for me . Was on the phone to me , letting me know time of arrival etc literally going out of his way to make it the quickest and cheapest option Thankyou Paul for amazing service 👏👏👏”

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Posted 8 months ago

“Have been with the AA for years, Annoyingly, always have to spend ages on the phone every year at renewal time to get a better price. This year the cost was a lot more than last year despite discounts, so going with RAC. Have not had a call out for years, so quite annoyed that I am not seen as a valued customer. The person I spoke with this time was not as pleasant as previous people, so I do wonder if I was getting the correct info...”

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Posted 9 months ago

“This review is about AA’s business partner. My car broke down on Wednesday and AA sent out Rowes Towing in Tauranga. The short story is after waiting 3 hours and getting two different trucks they couldn’t load the car and canceled the job. Not even sure why AA would partner with such a shoddy company. The positive is DVT (Downtown Vehicle Towing) came out and had car loaded, secured in 15 minutes. Even though understand not AA, though why they partner with the first company and they have the contract seems stupid”

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Posted 1 year ago

“I give the three stars as I really appreciate the breakdown cover which although having a ridiculous annoying automated voice system does always ultimately come through. I'd recommend for breakdown cover This negative point around the overall customer service is something I'll elaborate now. A car crashed into me a good while ago. Their insurance paid and later on I needed to know how much this was for a contract I was signing. I obviously never knew. I called AA with what I thought was a very simple question. After speaking for around five minutes I was passed onto someone else. I repeated my question which was to know how much it was for and to be emailed the information. He kept asking question after question and giving me all this other information I didn't want. I couldn't believe how hard it was for aa to answer such a straightforward question. Eventually after he asked me another question or was giving me another piece of information I didn't want I sighed 'oh mate. Please just listen. All I want from you is to just tell me how much my single insurance claim was for and then to email me the same information. Can you do that?'. He then replied yes. I said how long will it take. He said two minutes. I was put on hold and on looking at my phone I'd been on the call for 14 minutes already. He came back and told me the number. I then asked for the email and it came while he was on the phone then we ended the call. What I found phenomenal as someone who has made a database for a company was why it had to even be passed on and why a question of how much was my one claim caused such difficulty. It should have been a two minute conversation with one person. Instead around 17 minutes of nonsense. I just hope I don't have to phone again for a long time. Thanks for the breakdown cover though and I hope you'll come through if I ever have an accident.”

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Posted 1 year ago

“"Unacceptable increase in home insurance quote last year.gocompare found me an alternative best price from [you've guessed it] the AA so i ended up with a small reduction rather than a substantial increase.AA need to value established customers and treat them fairly"”

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(Home Insurance) - Posted 1 year ago

Hi, Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 1 year ago

“I have been a member of the AA for nearly half a century. Their service has become patchy. I did get an apology for being left alone for hours after a breakdown several years ago, but the latest gripe I have is that their car insurance website couldn't help me. I am now an "old" person, and the AA (like many insurance companies) will only consider me if I buy fully comprehensive. Last year I paid £430 TP, F+T plus protected NCB, this year my long-time insurance co wanted £680, even with 15yrs no accidents. Other companies = £1,200 fully comp! I finally got a sort-of a bargain with Sheila's Wheels for £620, without protected NCB. But I did that through a well-known comparison website. The AA would not provide me basic insurance. As a final insult, a week later they sent me a letter from their md of insurance, recommending me to switch to them...”

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Posted 1 year ago

“"No comments All OK"”

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(Home Insurance) - Posted 1 year ago

Hello, Thank you for leaving your feedback. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah

Posted 1 year ago

“"Customer service wasn\u2019t particularly efficient. "”

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(Home Insurance) - Posted 1 year ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh.

Posted 1 year ago

“The AA need to employ more staff I waited for nearly an hour for a very simple process The staff they so have are pleasant t and helpful An hours wait us too long”

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Posted 2 years ago

“Been with the AA Years no problems until NOW ,Wife insured car 5 MONTHS AGO ,had two letters DVLA car doesn't appear to be insured & it is an offence not to be registered with MID. Second letter from Humberside POLICE car NOT REGISTERED AS INSURED WITH MID. Been onto AA 3 times still not reg ? Wife won't drive the car for fear of POLICE and it's a legal requirement to be registered with MID. How difficult is it AA to contact MID and confirm it's insured. Car stood doing nothing and I've paid for insurance. RIDICULOUS SITUATION AA.”

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Posted 2 years ago

“I was delighted with the prompt and efficient service from Lee this morning”

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Posted 3 years ago

“Told me I was not covered on my emergency cover When I was locked out I was try getting your money back it's hard work in my seventh I Years I have never had this bad service beforepBb”

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Posted 3 years ago

“"My renewal quotation went from circa \u00a3350 pa to \u00a31700 despite 10 years NCD and a tracker on my vehicle, thought it might be a mistake , and AA customer service unapologetic ( take it or leave it stance) Enough said I went to Aviva for same price as last year. Would not recommend AA ins provider"”

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(Home Insurance) - Posted 3 years ago

“they had set my account up set up to take the renewal payment automatically l from my credit card Documents stated I had to ring them to cancel this when with more competitive quote could not get anyone to answer the phone when they did eventually answer said it was because i used this web site to buy tje insurance So wont be doing that again wont use either again How do you like those apples - I dont like your slight of hand tricks AA or Go compare wont be buying from either again”

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(Home Insurance) - Posted 3 years ago

“I went with The AA due to the reasonable cost and the fact that they are a large and well known brand. They requested, via email, proof of NCB which I provided the following day to both the original sender and the special email address they provided. A while later they emailed to say the insurance was cancelled with immediate effect as I had not responded to their email request for proof of NCB. I telephoned to try to sort out the matter and the woman on the phone really could not care less. She made that very clear. A proper jobsworth! I could speak to sales and try to create a new policy but could not resurrect the current/old one as it was closed. End of story. Multiple emails to them produced no response at all and even emails to the Directors produced no response at all. So, I bought a policy with RIAS instead for a very similar price and no need to send proof of NCB as they just logged in to the insurers common records for evidence. My opinion now of the AA is MINUS 5 stars!!”

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(Car Insurance) - Posted 3 years ago

“i thought it was cheaper to go with them”

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(Car Insurance) - Posted 3 years ago

“Not spoken to anyone did it online and all I get from AA is emails trying to sale me more insurance”

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(Car Insurance) - Posted 3 years ago

“Getting in touch with them was a nightmare was waiting over one and a half hours to finally get through. Policy itself is cheap but the extras come expensive.”

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(Car Insurance) - Posted 4 years ago

“Not impressed with the AA and. With different provider”

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(Car Insurance) - Posted 4 years ago

“The cover seems fine,at a competitive price.but I do need a paper certificate. To keep my house documentation in order mainly for my family.”

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(Home Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,960 reviews