The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,005 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 32%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

Johnny Dang

Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I reached out, their team demonstrated exceptional professionalism and empathy. They responded promptly, listened carefully to every detail, and provided clear, step-by-step guidance throughout the entire process. What impressed me most was their genuine dedication — they didn’t just offer solutions, they made sure those solutions truly fit my situation. Their consistency, patience, and expertise turned what felt like a stressful experience into one of relief and confidence.”

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Posted 2 days ago

“the 2-4 days for inspection are just bs.. but they dont mention this when you book and pay.. i had to keep chasing a whole day for an update for nothing. also price is unclear on website”

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Posted 1 week ago

“IGRINC.ORG provided a seamless and reliable experience from beginning to end. Their quick responses, consistent updates, and attention to detail made the process effortless. The team was professional, trustworthy, and supportive, turning a potentially stressful situation into something simple and manageable. Few services combine efficiency with dependability, but they delivered both exceptionally well.”

The AA 1 star review on 2nd October 2025

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Posted 1 week ago

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Posted 1 week ago

“I've now been waiting 3.30 and still satisfactory outcome as still awaiting a tow truck to get me home”

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Posted 2 weeks ago

“Trustworthy, consistent, and always there when needed.”

The AA 1 star review on 27th September 2025

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Posted 2 weeks ago

“Trustworthy, consistent, and always there when needed.”

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Posted 2 weeks ago

“There backing scam companys like the spirit motor company in leigh... msot the cars have major faults... but are aa approved i have contacted the aa and there no intreasted.. so they may aswell be scammers themselfs”

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Posted 3 weeks ago

“I was able to withdraw my money that was held from online broker”

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Posted 3 weeks ago

“— they don’t just promise results, they deliver them!! Thanks wex legal...........”

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Posted 3 weeks ago

“Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And be careful they will auto renew your policy without any notice.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Used to be actually answering calls now they ignore the breakdown call for twelve and a half hours then pick up and put down Terrible imagine waiting at the side of a motorway with no hard shoulder and this Then they turn up hours and hours after they had promised or not at all I maintain my car exceptionally well ie pat the garages huge amounts for service and repairs but I unfortunately live in a place where the garages are the pits and I don't mean the work outs that the mechanic stands in Honesty the service seems to be failing at the call centre end because they are guessed it working from home.Try phoning then if you have at least twelve hours on your hands and are situated near a phone charging point and you will see what I refer to More than likely the customer service team are being paid but are not even present at their home awaiting the phone call Terrible experience”

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Posted 1 month ago

“Not a single dollar lost, everything was returned perfectly.”

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Posted 1 month ago

“have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled”

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Posted 1 month ago

“This review is regarding customer service and not the mobile technicialsn who I have always found to be very good. While trying to make a chnage to my policy I spent over an 90 minutes going round in circles withe diffrent agents. In the end I decided to cancel my policy and go elsewhere.”

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Posted 1 month ago

“If I could give -1000 stars, I honestly think it still wouldn’t scratch the surface. I booked an appointment on the oh-so-reliable AA Smart Care website for today, 26/08, to get my rear pads replaced. Smooth booking experience, even gave me a lovely time slot between 8 and 12. I thought, wow, organised! Silly me. So I waited. And waited. And waited some more. Then, being the wildly patient and trusting person I am, I finally called—because surely something minor had happened, right? Well, plot twist: they cancelled the booking without telling me. Why? Overbooking. Because apparently, in 2025, it’s still acceptable to sell services you can’t provide. Not even a text. Not an email. Not a pigeon. Nothing. No reschedule. No courtesy. Just a casual “We’ll refund you in 2 working days. You’re on your own until then.” And again, I had to call them to find this out. I’m almost tempted to let it go and see if they’d ever bother to tell me at all. Maybe in 2040? AA, you're not just a breakdown service. You are the breakdown. This was my magical journey with AA Smart Care. Would recommend to absolutely no one.”

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Posted 1 month ago

“This company doesn’t deserve the time of day! After breaking down at 1 o clock yesterday afternoon on the A35 (Monday 25th August) with my partner and 3 young children, we called the AA to help get us back on the road. They sent a third party company out (arrived at 4pm) who told us our car couldn’t be fixed on the roadside. This information got sent back to AA, the third party company said the AA would be in contact within half an hour with time estimation of a tow truck for the car and my family. Half an hour passed. No contact from AA at all. I called them back, they said that they had contacted another third party company to do the collection and we had an hour to wait. An hour passed, still nothing. Called AA back to be told that the company had decided that they can no longer complete the recovery!! By this point, it’s 7pm. My young children had been sat on a busy bypass for hours. We managers to climb up a random rocky bank and across a bridge to find the nearest town to get our children some food and somewhere to get out the sun. The AA called back and said they needed to put us up in a hotel for the evening because there was no way of getting us or our vehicle home. They said once the keys had been collected they would order us a taxi to a pre-booked hotel. Keys were collected within half an hour. Still no taxi. Called AA back an hour later. They’d forgotten to order the taxi. Hadn’t told us where they were putting us up. We had to take it into our own hand in the end, ordered our own taxi which arrived at 10.30pm which took us to the premier inn they had booked. The taxi they finally did book was calling me at 1am this morning to tell me it was ready to collect me my partner and children. So the AA left us on the roadside from 1pm until 1am this morning. This company is an absolute joke! Not capable of keeping people safe in horrible situations, claim you are a priority because you have 3 young children yet can leave you for 12 hours, on a busy road, no pathway to anywhere, walking down a bypass trying to find a place of safety all on a boiling hot day with no shade at all. Assuring you someone is going to be there, to stay close to the car, because they will be there shortly, yet no one showing up. Honestly I am so angry with this company it’s unreal. To claim they are there to help is a complete disgrace because they honestly have no clue!!!!!! Avoid them!!!!!”

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Posted 1 month ago

“Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wales I needed to find my own repairer and they required quotes to see. Eventually after much back and forth they agreed to take it to a garage they use. The garage did not fit the car correctly and following been told it’s just water marks and independent assessor has stated there is over £560 plus VAT repairs still to be complete. The AA offered me £78 yo take it to my own garage and get it fixed. They are now refusing to provide me with a courtesy car that fits my family (3 car seats in back needs) if the car goes back to their repairer to fix the work that was not done initially Avoid the AA. They don’t look after customers. When trying to claim for car seats their response was “that is just life” They also refuse to give a like for like car as a courtesy car even though they had admitted full liability that the repair work was not to standard.”

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Posted 1 month ago

“Just switched from Green Flag after 20 years. Had cause to call out AA to home address today. Response time was 3.5 hours. Not as good as GF and all support has gone AI (no human communication). Won't be renewing on this basis.”

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Posted 1 month ago

The AA is rated 2.8 based on 2,005 reviews