The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give -1000 stars, I honestly think it still wouldn’t scratch the surface. I booked an appointment on the oh-so-reliable AA Smart Care website for today, 26/08, to get my rear pads replaced. Smooth booking experience, even gave me a lovely time slot between 8 and 12. I thought, wow, organised! Silly me. So I waited. And waited. And waited some more. Then, being the wildly patient and trusting person I am, I finally called—because surely something minor had happened, right? Well, plot twist: they cancelled the booking without telling me. Why? Overbooking. Because apparently, in 2025, it’s still acceptable to sell services you can’t provide. Not even a text. Not an email. Not a pigeon. Nothing. No reschedule. No courtesy. Just a casual “We’ll refund you in 2 working days. You’re on your own until then.” And again, I had to call them to find this out. I’m almost tempted to let it go and see if they’d ever bother to tell me at all. Maybe in 2040? AA, you're not just a breakdown service. You are the breakdown. This was my magical journey with AA Smart Care. Would recommend to absolutely no one.”

Helpful Report

Posted 4 days ago

“This company doesn’t deserve the time of day! After breaking down at 1 o clock yesterday afternoon on the A35 (Monday 25th August) with my partner and 3 young children, we called the AA to help get us back on the road. They sent a third party company out (arrived at 4pm) who told us our car couldn’t be fixed on the roadside. This information got sent back to AA, the third party company said the AA would be in contact within half an hour with time estimation of a tow truck for the car and my family. Half an hour passed. No contact from AA at all. I called them back, they said that they had contacted another third party company to do the collection and we had an hour to wait. An hour passed, still nothing. Called AA back to be told that the company had decided that they can no longer complete the recovery!! By this point, it’s 7pm. My young children had been sat on a busy bypass for hours. We managers to climb up a random rocky bank and across a bridge to find the nearest town to get our children some food and somewhere to get out the sun. The AA called back and said they needed to put us up in a hotel for the evening because there was no way of getting us or our vehicle home. They said once the keys had been collected they would order us a taxi to a pre-booked hotel. Keys were collected within half an hour. Still no taxi. Called AA back an hour later. They’d forgotten to order the taxi. Hadn’t told us where they were putting us up. We had to take it into our own hand in the end, ordered our own taxi which arrived at 10.30pm which took us to the premier inn they had booked. The taxi they finally did book was calling me at 1am this morning to tell me it was ready to collect me my partner and children. So the AA left us on the roadside from 1pm until 1am this morning. This company is an absolute joke! Not capable of keeping people safe in horrible situations, claim you are a priority because you have 3 young children yet can leave you for 12 hours, on a busy road, no pathway to anywhere, walking down a bypass trying to find a place of safety all on a boiling hot day with no shade at all. Assuring you someone is going to be there, to stay close to the car, because they will be there shortly, yet no one showing up. Honestly I am so angry with this company it’s unreal. To claim they are there to help is a complete disgrace because they honestly have no clue!!!!!! Avoid them!!!!!”

Helpful Report

Posted 4 days ago

“Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wales I needed to find my own repairer and they required quotes to see. Eventually after much back and forth they agreed to take it to a garage they use. The garage did not fit the car correctly and following been told it’s just water marks and independent assessor has stated there is over £560 plus VAT repairs still to be complete. The AA offered me £78 yo take it to my own garage and get it fixed. They are now refusing to provide me with a courtesy car that fits my family (3 car seats in back needs) if the car goes back to their repairer to fix the work that was not done initially Avoid the AA. They don’t look after customers. When trying to claim for car seats their response was “that is just life” They also refuse to give a like for like car as a courtesy car even though they had admitted full liability that the repair work was not to standard.”

Helpful Report

Posted 1 week ago

“Just switched from Green Flag after 20 years. Had cause to call out AA to home address today. Response time was 3.5 hours. Not as good as GF and all support has gone AI (no human communication). Won't be renewing on this basis.”

Helpful Report

Posted 2 weeks ago

“Shockingly bad. 11 hours waiting on a Motorway slip road, when the sub-contractor truck finally arrives, it is only to take me off the motorway... No further actiin taken by the AA. Utterly useless and un fit for purpose. Why pay a premium price to the AA now riding on it's once proud name, to badly manage a recovery. They do not communicate properly, total waste of space Not one penny to be wasted in the AAs direction ever again.”

Helpful Report

Posted 2 weeks ago

“Still waiting 5 hours on for pick up to a safe place and then have to phone to get picked up again. Will never be a member of the aa ever again”

Helpful Report

Posted 2 weeks ago

“After paying my monthly subs to the AA for years I unfortunately had to call them last week after my car broke a spring after hitting a pothole. I nursed the car 1/4 of a mile and made it home. I pay for nationwide recovery and home start so next morning I was confident that a simple call would see my car delivered to my local garage for repair. My mechanic had asked me to check and sure enough the broken spring was resting on the tyre tread. After calling the AA I was transfered between 3 different advisors and listening to muzac I was eventually told that my situation didn't qualify as a breakdown, they were classifying it as an accident meaning I was expected to pay £300 for a low loader to take my car 2 miles to my local garage. I refused and decided to nurse my car to the workshop for repair. I've since cancelled my subscription to these charlatans. Hopefully the RAC will be more helpful should I ever need them.”

Helpful Report

Posted 2 weeks ago

“I am absolutely appalled by the service I've received from AA Accident Assist. After being assured—multiple times—that I was covered and my repairs would be handled, they collected my car, took it over an hour away, and promised a replacement vehicle that never arrived. I've spent all day chasing them only to be told, after days of missed promises, that I was incorrectly advised and they won't help with repairs after all. My car won't be returned for at least a week, no replacement offered, and I’m left unable to get to work or take my kids anywhere. Agents have been rude and unhelpful, requiring me to repeatedly call and wait on hold. The AA’s service is a joke—they still have my car and are now suggesting I ask my insurance company to collect it, which I’ve been told isn’t even possible. I expected so much better. Absolutely shocking from a company that claims to care about its members.”

Helpful Report

Posted 3 weeks ago

“Poor show obvious problem with vehicle very strong smell from underneath vehicle engine had cut out whilst driving and red warning triangle with engine restricted Agent couldn’t identify problem and said AA could not recover vehicle as nothing came up on diagnosing although it was obvious there was something wrong with the vehicle and could be dangerous to the driver as the vehicle had cut out when being driven”

Helpful Report

Posted 3 weeks ago

“Everything from the minute I got in contact. Contact was made at 7pm, call handler told me someone would be there around 8.15pm. Shortly after received a call from Walls truck services saying they aim to be with us at 21.50pm. After several calls back and forth, its now 2.09am and aa has said someone will be out by 2.30am. I've only renewed my policy 2 days ago, but I definitely won't be renewing it again or recommend this company. Absolutely awful services. Be honest and upfront and tell customers the truth about call out times. Customers would be more understanding.”

Helpful Report

Posted 4 weeks ago

“I have been trying for 2 days to cancel my AA renewal cover for 2 days and going round in circles, the only way is Whats App chat, it continues to ask questions, you answer, then it tells you the system is down and you are then back to square one, absolute disgrace, I am going to trading standards, you cannot cancel in the app, it’s takes you to chat or whats app, customers have better things to do than spend hours trying to cancel a policy.”

Helpful Report

Posted 1 month ago

“Total waste of money.”

Helpful Report

Posted 1 month ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

Helpful Report

Posted 1 month ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

Helpful Report

Posted 2 months ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 2 months ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 2 months ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

Helpful Report

Posted 2 months ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

Helpful Report

Posted 2 months ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

Helpful Report

Posted 2 months ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

Helpful Report

Posted 2 months ago

The AA is rated 2.8 based on 1,989 reviews