Name: The AA
Rating: 2.78

“I paid 305 for an advanced inspection and wanted to be there. To my surprise I got told the inspection was booked in next day chased time no reply then told it had been done. Up to 10mile roadtest as AA website itself says a short run is not sufficient, basic is a 3-5miles. This guy did 4 MILES ONLY on a Ford ranger truck. After i complained I got email saying due to roadworks yet he apparently did 70mph ?? Plus i was there the day before no roadworks or signs for any. I went back today nothing at all. He took it 5minutes i total. When I requested AA to go back and do the complete test or refund part they outright refused. I have been waiting for a manager to call me for a day and half now. I have been with aa 20 years. The test should have at least been over 6 miles to not be a basic its also the same guy who does others in the area dealer was pleased to tell me and goes there often which is why i wanted to be there. DO NOT WASTE YOUR MONEY CHOOSE RAC INSTEAD.”

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Posted 1 day ago

“Very difficult to cancel my membership they cut me off the first chat about it when I hadn’t finished!! Could only do it online I just wanted to cancel not be interrogated about it. Had to open another chat took ages tried to tell me I had to pay an extra month to cancel my cover and at a higher cost disgusting for a well known company will never go to them again for anything and will be letting everyone I know about this awful con”

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Posted 4 days ago

“Wouldn’t assist as I’d bought my membership 23 1/2 hours before breaking down, not 24 hours. Then tried to charge me an early cancellation fee.”

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Posted 5 days ago

“We called them at 2236hrs on Friday 17th July as we had broken down on the A14 and the place where we stopped had no safe place for us to wait. Our designated puck up time was 2355hrs and we would be updated regularly. This did not happen our time was moved back to 0145hrs. When the recovery finally arrived he dropped us off at a BP garage a mile down the road and left us. Saying AA would contact us for next steps. We were told that there was no one to pick us up until 0540hrs or they could pay for a taxi and we leave our car. As we were unable to lock our car due to flat battery waiting for recovery we stayed in the car until we were picked up luckily at 0430hrs. The man was very helpful and kind. We arrived home just before 0600hrs, nearly 8 hours after calling for help. This is absolutely disgusting. I don't know where this company got apparently excellent service reviews. Myself and my where very stressed and worried sitting there waiting. We are not young people. We paid good money for your service and I would never use you again and would not recommend you if you were the last service around. Extremely annoyed”

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Posted 5 days ago

“This is by far the WORST service I ever had! My car broke down at home, and I had an appointment with the garage at 9 am. I filed a breakdown incident at 7:30 and added a comment stating that I need the car towed from my home to the garage, including the address. I waited until almost 11:00, and then a van arrived that was not a tow truck. Then the van called for a tow truck and ensured the system was updated that we needed a tow truck under 2m high I waited again until 12:30 PM at which point a huge tow truck arrived that was well above 2m. They refused the job and called again to request another truck They said they will deliver the car to the garage before 3 which never happened and I ended up canceling my service with them. I don't recommend this service to anyone!”

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Posted 1 week ago

“Such a poor experience with The AA. I have had to use you twice this year, and on both occasions the service has been unacceptable. From missed timings, sending the wrong recovery vehicles, and repeatedly making promises about dates and times that you simply haven’t kept, the experience has been incredibly frustrating. This time, you recovered my car and confirmed it would be returned on Friday evening between 5:30pm and 7:30pm. As 7:30pm approached, I called for an update, only to be told that the storage facility had already closed and I would not be getting my car back that evening. I have a mobile repair booked for Monday morning, and yet again The AA has managed to make an already difficult situation even worse. You have a message on your phone lines asking customers not to be angry or abusive towards your staff. I completely understand why that message is there, but if customers are repeatedly being let down in the way I have been, it’s hardly surprising that people become frustrated. After two terrible experiences in one year, I genuinely have to ask: how are you still trading with this level of service? I expect a full explanation as to why the agreed return time was missed, why I was only informed after I called, and what you intend to do to put this right.”

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Posted 3 weeks ago

“Over 10 hours of waiting. The most s kit a service , it’s a disgrace”

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Posted 3 weeks ago

“Factually incorrect inspection. 2nd inspection requested and confirmed the first inspection was erroneous missing items which would have failed an MOT. I have been bounced from department to department since. The AA requested I get Estimates for missing items on the inspection - these total over £5,000. Still waiting to see if they offer any compensation. Inspection Reference N79620 Inspection Date 03/04/26 If this is read by the AA - please get in touch.”

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Posted 1 month ago

“Car developed issue on our trip. By second day it was too unsafe to drive. AA refused to pick us up because we were aware of the issue 24 hours before. Also said that we would have driven past garages but we had asked and no one would be able to take work on that day/week. Had to drive car 10 hours home with rear wheels changing direction. Not ideal with kids in the car.”

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Posted 2 months ago

“Absolutely terrible experience. I had a business membership with them at around £24 a month, and when I actually needed them, they were nowhere to be found. On top of that, I was quoted nearly £400 just to recover my van, which is completely unreasonable considering I’d been paying monthly. Trying to cancel was even worse. You can’t get through to anyone on the phone — it asks for your policy number and then never connects you. Everything is pushed through chatbots, and it feels almost impossible to speak to a real person. When I finally did get through to an agent via live chat, they closed the conversation while I still had questions, which says everything about their customer service. To make things worse, even after cancelling, they still charge you for another month due to their “cancellation policy,” which just adds to the frustration. Overall, a very poor service — difficult to contact, unhelpful when needed, and frustrating to leave. I would never use this company again.”

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Posted 3 months ago

“Two young female drivers were left stranded overnight on the outskirts of Brighton despite having AA Family Cover. The breakdown was reported at 10pm, with an initial ETA given, but no effective help was provided for hours. A third party contractor attended but refused to assist and left them to arrange their own recovery late at night. During this time they were stuck in a bus lane and subjected to abuse from a bus driver, while also dealing with groups of intoxicated men walking past, staring into the car and at one point banging on the windows. As parents we had no choice but to drive to them at 2am, with one of us remaining with the car overnight. When an AA technician finally arrived at 6:30am, the issue was resolved quickly and described as a simple fix, raising serious questions about why the girls were left in that situation for so long. A formal complaint was submitted and acknowledged with a five working day response commitment. That deadline has now passed with no result or reply. This falls far below what you would expect from a company that promotes safety, reassurance and duty of care. There still has been no personal contact or reimbursement for the horrendous ordeal.”

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Posted 3 months ago

“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”

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Posted 4 months ago

“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”

Helpful Report

Posted 4 months ago

“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”

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Posted 4 months ago

“I experienced repeated delays and minimal assistance, which left me uncertain about what to do next. Once IGRINC.org got involved, they acted promptly, communicated clearly, and brought the matter to a successful resolution.”

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Posted 4 months ago

“I experienced repeated delays and minimal assistance, which left me uncertain about what to do next. Once IGRINC.org got involved, they acted promptly, communicated clearly, and brought the matter to a successful resolution.”

Helpful Report

Posted 4 months ago

“I experienced repeated delays and minimal assistance, which left me uncertain about what to do next. Once IGRINC.org got involved, they acted promptly, communicated clearly, and brought the matter to a successful resolution.”

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Posted 4 months ago

“Waate of time continue to pay £300 per Yr... When break down don't come our for hours.... Shoddy service best to save the money and when happen to breakdown pay another firm one off recovery fee”

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Posted 4 months ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about Robinson , and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

The AA 1 star review on 26th February 2026

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Posted 4 months ago

“I came across IGRINC.org at a time when I needed reliable guidance, and I’m glad I did. Their team handled my case with professionalism and respect. They explained the process clearly and stayed in touch with regular updates. Their steady support made the entire experience easier, and I’m grateful for their help.”

The AA 1 star review on 21st February 2026

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Posted 5 months ago

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