The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,972 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total waste of money.”

Helpful Report

Posted 3 days ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

Helpful Report

Posted 1 week ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

Helpful Report

Posted 1 week ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 2 weeks ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 3 weeks ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

Helpful Report

Posted 3 weeks ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

Helpful Report

Posted 1 month ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

Helpful Report

Posted 1 month ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

Helpful Report

Posted 1 month ago

“Subject: Disappointing Customer Service Experience My wife and I had tickets booked with American Airlines to the same destination, just one hour apart. We approached customer service to ask if one of us could switch flights so we could travel together, especially since both flights had empty seats. To our surprise and disappointment, we were told it was against policy — even though it would have made no difference to the airline and would have meant a lot to us as passengers. This rigid policy and lack of empathy left a very bad impression.”

Helpful Report

Posted 1 month ago

“Really terrible company to work with. They truly have no mercy and use really hard sales practices.”

Helpful Report

Posted 1 month ago

“Because 4 passenger was late everyone on board have to wait for 30 minutes. Totally wrong”

Helpful Report

Posted 1 month ago

“Very disappointed with the service today. They promised to send a replacement vehicle and despite repeated calls, they were unable to send any replacement even after six hours. I have given up on their service..”

Helpful Report

Posted 1 month ago

“I was mis sold break down cover for my van so when I needed the AA I was forced to pay an additional £82 before they would attend. I took out cover for 3 vehicles over a year ago after a long discussion with the sales advisor , then when needing service was told I needed to upgrade.”

Helpful Report

Posted 1 month ago

“Worst Breakdown Experience of My Life – Misled, Overcharged, and Left Stranded I broke down on the motorway at 5am after a night shift. I called AA for help and was left on the side of the motorway for nearly 3 hours in freezing cold, in a dangerous location, with high-speed cars shaking my vehicle. I was exhausted, scared, and freezing. I was forced to pay £150 for an “emergency call-out” on the spot—despite later being told by the recovery driver that this should not have been required upfront. I was then misled about the recovery plan: I was told I would get 15 miles free and just pay £4.50/mile after that. But when I got to Oxford services, AA told me I had to pay another £85 and increase my plan to be taken home—despite already being told otherwise. I was misinformed multiple times by different AA staff. I was then left waiting at the services for another 2 hours, even though my driver was ready to go. The delay was due to AA’s internal mismanagement—they hadn’t even entered my job into the system properly. The driver’s company (Cotswold Recovery) were incredible, but they were blocked by AA’s poor communication and system failure. I was 7 minutes from home, and they tried to force the driver to take me back to Oxford just so I could wait another hour for another AA driver. I finally got home at 12pm—7 hours after breaking down. I felt completely emotionally wrecked, misled, and financially drained. I paid over £200+ for a service that failed me at every step. AA put me in danger and treated me like a number, not a human being. I will be taking this further through a full complaint and legal process. I want a full refund and a formal apology.”

Helpful Report

Posted 2 months ago

“Absolutely awful service. Had no idea that while letters come from AA, and you pay AA, they are responsible for nothing having passed everything to underwriters. And they change them. Often. Recommend finding an insurer who can actually deal with you and not keep passing you on to other companies.”

Helpful Report

Posted 2 months ago

“Terrible service, then completely disinterested on the phone”

Helpful Report

Posted 2 months ago

“Disappointing Experience with AA Insurance – Caution Advised On 10 March 2025, I was involved in a car accident where the other driver admitted fault, and the incident was reported to their insurer, AA Insurance. Subsequently, I encountered significant issues regarding the provision of a replacement vehicle. My vehicle falls under the P8 category, and I was presented with two options: 1. Accept a P4 category vehicle along with a £200 payment. 2. Receive a P8 category vehicle equivalent to my own. I chose the second option, opting for a vehicle comparable to mine. However, AA Insurance later claimed that I had agreed to the first option, which was not the case. This misunderstanding led to a dispute, and as a result, all services related to my claim were halted. Since the date of the accident, I have faced considerable inconvenience and distress. I am actively exploring all legal avenues to address this situation. For those considering AA Insurance or dealing with them due to an incident, I strongly recommend the following: • Do not rely solely on verbal agreements. • Request written confirmation for all communications and agreements. • If possible, record phone conversations using your personal device, ensuring you inform the other party of the recording. This advice also extends to interactions with AX, the car rental company affiliated with AA Insurance. In summary, I advise exercising caution when dealing with AA Insurance and ensuring all communications are well-documented to prevent potential disputes.”

Helpful Report

Posted 2 months ago

“The automatic reply is a nightmare, no one to talk to, I've been overcharged for months and when I'm asking why, it's impossible to get an answer. You should employ more people, forget about useless AI, terrible experience.”

Helpful Report

Posted 2 months ago

“Probably the worst recovery company you can choose when you are stuck with your car on the side of the road. From the preparations that are not interested in solving the problem to the waiting hours that are endless and when it is time to arrive they already say sorry but it takes another hour of waiting which brings you to despair and it is better to call another company that actually respects its customers. You are a company that lies to the face and they do not even have a credible plan to help solve the problem. I will cancel everything with them from tomorrow and look for others who actually do their job.”

Helpful Report

Posted 3 months ago

The AA is rated 2.8 based on 1,972 reviews