Name: The AA
Rating: 2.79

“AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:30 and was very rude and spoke to me in a very disrespectful manner. After being told he cannot fit my replacement battery, he jump starting my car which is fair enough. After being spoken to the way I was I asked for his name, he responded "Matt, Why? if you want to call the AA you can argue all you want but they're not going to do anything". I went inside my house while my car was running, then came back out to check it at 17:50PM, after waiting at the bottom of my road Matt drove past me, put his interior light on and gave me a middle finger. This is unacceptable behaviour and will be cancelling my membership with the AA. appalled. I need his behaviour to be investigated as to why he thinks he can treat customers like this. Not a good look for the AA. Reference: Driver name: Matt Ashford, Kent 09/01/2026 17:30-17:50PM”

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Posted 1 day ago

“Total Wa….., waited 3.5 hours after being told 40 minutes. Every time it got close to the ETA they added 20 minutes more on. It is a horror story that nobody knows when it will end!”

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Posted 5 days ago

“I was facing a stressful and confusing situation and felt completely unsure about what steps to take. While researching solutions online, I came across IGRINC.ORG and noticed many positive experiences shared by others. After reaching out, their team responded quickly and handled everything professionally. They listened carefully and provided clear guidance, which gave me a sense of relief and confidence.”

The AA 1 star review on 29th December 2025

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Posted 1 week ago

“The ability to cancel my monthly payment following a 35 percent increase in pricing was horrific. The website, the app and then the call centre all make it obstructive to cancel. Be careful folks and keep an eye out on those ridiculous price increases once they have you locked in. Proper sharks. Such a shame when they used to stand for a totally different value system.”

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Posted 2 weeks ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

The AA 1 star review on 21st December 2025

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Posted 3 weeks ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

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Posted 3 weeks ago

“have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its peak, have had 8–9 vans and cars insured under my policy. Over the years the AA has assisted us many times, and I have always had good experiences with their roadside drivers — until this incident. One of my vans broke down at 4am and was left in a lay-by on the M1. Unfortunately, the driver who works for me chose not to call the AA as instructed and left the van there, as he had an early start and didn’t want to wait. As a result, the Highways Agency collected the vehicle at 6:45am and moved it to a secure compound. I arrived at the M1 at 7am to contact the AA, so it was simply very bad timing. Further bad luck followed, as the van’s MOT had just expired and it was booked in for testing the following day. Because the MOT had lapsed, the AA would not collect the vehicle under my fleet policy, meaning I had to pay an additional £200+ to have the van moved from the secure yard to my mechanic. I was initially told collection was planned for midday, with arrival at my mechanic between 1–2pm. This time was repeatedly pushed back, to the point where I was paying my mechanic to stay late just to receive the vehicle. This pattern of missed ETAs continued for four more days. Despite calling the AA multiple times every day, I was repeatedly told, “We should be with you by this time,” only for nothing to happen. In total, it took over five days for my van to be collected. During this time, my costs continued to rise through hire vans, storage fees at the compound, and countless hours spent on the phone chasing updates. When the van was finally collected on day five, I was assured that the additional storage fees would be covered due to the delays being the AA’s fault. However, the AA then attempted to avoid paying these costs until they reviewed a recorded call where one of their advisers explicitly confirmed the fees would be covered. Only then did they agree to reimburse me and said they would send a cheque. Throughout this entire process, I spent hours every day trying to get answers. When I raised the issue of compensation or even a partial refund of the £200+ I had paid due to their failings, I was told the AA does not offer compensation and that I should submit a complaint form. When I asked how long it would take to speak to someone if I did that, the adviser replied, “I don’t think you will.” It appears that customer satisfaction is no longer a priority for the AA. I am genuinely sad to leave after more than three decades of membership, but being repeatedly misled, forgotten, and left in limbo has destroyed all trust I had in the company. If you are prepared to wait a very long time, the AA may be acceptable for straightforward breakdowns. However, the moment anything goes wrong, you can expect to be left completely in the lurch. Proceed with extreme caution if you are considering the AA for breakdown cover.”

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Posted 3 weeks ago

“I didn’t know where to turn until I found Michaelandrew and team, and I’m genuinely thankful that I did. Right from the start, their team treated my case with honesty and real concern. They explained every step clearly, kept me updated through the whole process, and made sure I felt confident throughout. Even though it took some time, their steady communication and dedication gave me complete peace of mind. I truly value their professionalism and transparency — I’d gladly recommend Michaelandrew and team to anyone looking for trustworthy help.”

The AA 1 star review on 12th December 2025

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Posted 4 weeks ago

“i received my renewal quote for roadside assistance plus home start , they quoted £236 , i called to cancel and was given a reduced quote of £107 plus legal cover and limited European cover at no extra charge , why could i not have been given this as my original quote ? , do they think im a mug ?. i then went online and obtained a quote as a new customer seeking the same cover and using very similar details to my own , such as age , postcode , vehicle etc . i was quoted £63 as a ' black friday ' 50% off deal only available to new customers and not existing customers , i have been with the AA for 5 years .i am no longer with them as i cancelled my cover , and they will never get another penny from me . i dont like being taken for a mug , what clown at the AA thinks this is good Business .”

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Posted 1 month ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

The AA 1 star review on 11th November 2025

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Posted 1 month ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to ERF. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

The AA 1 star review on 8th November 2025

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Posted 2 months ago

“The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience.”

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Posted 2 months ago

“Trash service, cancelled on me just before arrival because I said I had recently changed an unrelated part myself, a tiny split pipe. They were looking for a reason not to attend I could tell on the phone.They did offer to tow it to a garage though but I would have to pay for that, despite it being included in my package. Losers”

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Posted 2 months ago

“Joined the AA and one of my sons called them out, only to be told that the cover was not valid as it was within the initial 24 hour period. This was not made explicitly clear on joining so I cancelled my membership and went to a competitor, only to find a £20 admin charge from the AA two weeks later...which they refused to refund! Very poor indeed.”

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Posted 2 months ago

“From the moment I reached out, their team demonstrated exceptional professionalism and empathy. They responded promptly, listened carefully to every detail, and provided clear, step-by-step guidance throughout the entire process. What impressed me most was their genuine dedication — they didn’t just offer solutions, they made sure those solutions truly fit my situation. Their consistency, patience, and expertise turned what felt like a stressful experience into one of relief and confidence.”

The AA 1 star review on 11th October 2025

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Posted 2 months ago

“the 2-4 days for inspection are just bs.. but they dont mention this when you book and pay.. i had to keep chasing a whole day for an update for nothing. also price is unclear on website”

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Posted 3 months ago

“IGRINC.ORG provided a seamless and reliable experience from beginning to end. Their quick responses, consistent updates, and attention to detail made the process effortless. The team was professional, trustworthy, and supportive, turning a potentially stressful situation into something simple and manageable. Few services combine efficiency with dependability, but they delivered both exceptionally well.”

The AA 1 star review on 2nd October 2025

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Posted 3 months ago

“IGRINC.ORG provided a seamless and reliable experience from beginning to end. Their quick responses, consistent updates, and attention to detail made the process effortless. The team was professional, trustworthy, and supportive, turning a potentially stressful situation into something simple and manageable. Few services combine efficiency with dependability, but they delivered both exceptionally well.”

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Posted 3 months ago

“I've now been waiting 3.30 and still satisfactory outcome as still awaiting a tow truck to get me home”

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Posted 3 months ago

“Trustworthy, consistent, and always there when needed.”

The AA 1 star review on 27th September 2025

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Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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