The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,008 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

Johnny Dang

Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The AA attended my breakdown but refused to recover my van, repeatedly trying to start it despite knowing the fault required specialist repair and risked further damage. Their patrol gave conflicting information, writing that I should visit a local garage while admitting none nearby could fix a diesel system fault. It seemed clear they avoided recovery to an appropriate garage in Devon, acting negligently and leaving me stranded when the van broke down again and the AA app offered no help. After 15 years as a gold member, I’m shocked by the lack of care, accountability, and compassion shown throughout this experience.”

Helpful Report

Posted 5 days ago

“Trash service, cancelled on me just before arrival because I said I had recently changed an unrelated part myself, a tiny split pipe. They were looking for a reason not to attend I could tell on the phone.They did offer to tow it to a garage though but I would have to pay for that, despite it being included in my package. Losers”

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Posted 2 weeks ago

“Joined the AA and one of my sons called them out, only to be told that the cover was not valid as it was within the initial 24 hour period. This was not made explicitly clear on joining so I cancelled my membership and went to a competitor, only to find a £20 admin charge from the AA two weeks later...which they refused to refund! Very poor indeed.”

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Posted 2 weeks ago

“From the moment I reached out, their team demonstrated exceptional professionalism and empathy. They responded promptly, listened carefully to every detail, and provided clear, step-by-step guidance throughout the entire process. What impressed me most was their genuine dedication — they didn’t just offer solutions, they made sure those solutions truly fit my situation. Their consistency, patience, and expertise turned what felt like a stressful experience into one of relief and confidence.”

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Posted 3 weeks ago

“the 2-4 days for inspection are just bs.. but they dont mention this when you book and pay.. i had to keep chasing a whole day for an update for nothing. also price is unclear on website”

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Posted 4 weeks ago

“IGRINC.ORG provided a seamless and reliable experience from beginning to end. Their quick responses, consistent updates, and attention to detail made the process effortless. The team was professional, trustworthy, and supportive, turning a potentially stressful situation into something simple and manageable. Few services combine efficiency with dependability, but they delivered both exceptionally well.”

The AA 1 star review on 2nd October 2025

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Posted 1 month ago

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Posted 1 month ago

“I've now been waiting 3.30 and still satisfactory outcome as still awaiting a tow truck to get me home”

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Posted 1 month ago

“Trustworthy, consistent, and always there when needed.”

The AA 1 star review on 27th September 2025

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Posted 1 month ago

“Trustworthy, consistent, and always there when needed.”

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Posted 1 month ago

“There backing scam companys like the spirit motor company in leigh... msot the cars have major faults... but are aa approved i have contacted the aa and there no intreasted.. so they may aswell be scammers themselfs”

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Posted 1 month ago

“I was able to withdraw my money that was held from online broker”

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Posted 1 month ago

“— they don’t just promise results, they deliver them!! Thanks wex legal...........”

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Posted 1 month ago

“Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel your policy that will be more even harder. And be careful they will auto renew your policy without any notice.”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“Used to be actually answering calls now they ignore the breakdown call for twelve and a half hours then pick up and put down Terrible imagine waiting at the side of a motorway with no hard shoulder and this Then they turn up hours and hours after they had promised or not at all I maintain my car exceptionally well ie pat the garages huge amounts for service and repairs but I unfortunately live in a place where the garages are the pits and I don't mean the work outs that the mechanic stands in Honesty the service seems to be failing at the call centre end because they are guessed it working from home.Try phoning then if you have at least twelve hours on your hands and are situated near a phone charging point and you will see what I refer to More than likely the customer service team are being paid but are not even present at their home awaiting the phone call Terrible experience”

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Posted 1 month ago

“Not a single dollar lost, everything was returned perfectly.”

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Posted 1 month ago

“have been with the AA for 11 years and it hurts me to proceed with cancellation, but it was the only option I had, Last year I was paying 11.99 per month for roadside assistance and parts and labour which I never used, I know the price seems to good to be true , but it was something that the agent offered me , (I would of taken the offer at 16 pounds )reason for such high price was because I called patrol out 3 times in the past 2 years, that is what I was told by the renewal agent Anyway reason why I have given 1 star is that I was emailed my renewal and went into my spam folder so I did not check, I also was not aware that an auto renewal was in place, ( unfortunately unlike the RAC where you can opt out of auto renewal on a monthly payment basis you cannot with the AA),so without my knowledge and consent the AA took out 37 pounds, and when I spoke to the renewal team the best price they can come up with is 28 pounds per month, and the renewal team where quite firm with that price( I am also on the gold card membership not sure if that affects the price in anyway), this happens to me every year upon renewal, rather then going around in circles and haggling I have cancelled”

Helpful Report

Posted 1 month ago

“This review is regarding customer service and not the mobile technicialsn who I have always found to be very good. While trying to make a chnage to my policy I spent over an 90 minutes going round in circles withe diffrent agents. In the end I decided to cancel my policy and go elsewhere.”

Helpful Report

Posted 2 months ago

“If I could give -1000 stars, I honestly think it still wouldn’t scratch the surface. I booked an appointment on the oh-so-reliable AA Smart Care website for today, 26/08, to get my rear pads replaced. Smooth booking experience, even gave me a lovely time slot between 8 and 12. I thought, wow, organised! Silly me. So I waited. And waited. And waited some more. Then, being the wildly patient and trusting person I am, I finally called—because surely something minor had happened, right? Well, plot twist: they cancelled the booking without telling me. Why? Overbooking. Because apparently, in 2025, it’s still acceptable to sell services you can’t provide. Not even a text. Not an email. Not a pigeon. Nothing. No reschedule. No courtesy. Just a casual “We’ll refund you in 2 working days. You’re on your own until then.” And again, I had to call them to find this out. I’m almost tempted to let it go and see if they’d ever bother to tell me at all. Maybe in 2040? AA, you're not just a breakdown service. You are the breakdown. This was my magical journey with AA Smart Care. Would recommend to absolutely no one.”

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Posted 2 months ago

The AA is rated 2.8 based on 2,008 reviews