The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,959 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

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Posted 1 week ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

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Posted 1 week ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

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Posted 2 weeks ago

“Subject: Disappointing Customer Service Experience My wife and I had tickets booked with American Airlines to the same destination, just one hour apart. We approached customer service to ask if one of us could switch flights so we could travel together, especially since both flights had empty seats. To our surprise and disappointment, we were told it was against policy — even though it would have made no difference to the airline and would have meant a lot to us as passengers. This rigid policy and lack of empathy left a very bad impression.”

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Posted 2 weeks ago

“Really terrible company to work with. They truly have no mercy and use really hard sales practices.”

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Posted 3 weeks ago

“Because 4 passenger was late everyone on board have to wait for 30 minutes. Totally wrong”

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Posted 3 weeks ago

“Very disappointed with the service today. They promised to send a replacement vehicle and despite repeated calls, they were unable to send any replacement even after six hours. I have given up on their service..”

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Posted 3 weeks ago

“I was mis sold break down cover for my van so when I needed the AA I was forced to pay an additional £82 before they would attend. I took out cover for 3 vehicles over a year ago after a long discussion with the sales advisor , then when needing service was told I needed to upgrade.”

Helpful Report

Posted 1 month ago

“Worst Breakdown Experience of My Life – Misled, Overcharged, and Left Stranded I broke down on the motorway at 5am after a night shift. I called AA for help and was left on the side of the motorway for nearly 3 hours in freezing cold, in a dangerous location, with high-speed cars shaking my vehicle. I was exhausted, scared, and freezing. I was forced to pay £150 for an “emergency call-out” on the spot—despite later being told by the recovery driver that this should not have been required upfront. I was then misled about the recovery plan: I was told I would get 15 miles free and just pay £4.50/mile after that. But when I got to Oxford services, AA told me I had to pay another £85 and increase my plan to be taken home—despite already being told otherwise. I was misinformed multiple times by different AA staff. I was then left waiting at the services for another 2 hours, even though my driver was ready to go. The delay was due to AA’s internal mismanagement—they hadn’t even entered my job into the system properly. The driver’s company (Cotswold Recovery) were incredible, but they were blocked by AA’s poor communication and system failure. I was 7 minutes from home, and they tried to force the driver to take me back to Oxford just so I could wait another hour for another AA driver. I finally got home at 12pm—7 hours after breaking down. I felt completely emotionally wrecked, misled, and financially drained. I paid over £200+ for a service that failed me at every step. AA put me in danger and treated me like a number, not a human being. I will be taking this further through a full complaint and legal process. I want a full refund and a formal apology.”

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Posted 1 month ago

“Absolutely awful service. Had no idea that while letters come from AA, and you pay AA, they are responsible for nothing having passed everything to underwriters. And they change them. Often. Recommend finding an insurer who can actually deal with you and not keep passing you on to other companies.”

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Posted 1 month ago

“Terrible service, then completely disinterested on the phone”

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Posted 2 months ago

“Disappointing Experience with AA Insurance – Caution Advised On 10 March 2025, I was involved in a car accident where the other driver admitted fault, and the incident was reported to their insurer, AA Insurance. Subsequently, I encountered significant issues regarding the provision of a replacement vehicle. My vehicle falls under the P8 category, and I was presented with two options: 1. Accept a P4 category vehicle along with a £200 payment. 2. Receive a P8 category vehicle equivalent to my own. I chose the second option, opting for a vehicle comparable to mine. However, AA Insurance later claimed that I had agreed to the first option, which was not the case. This misunderstanding led to a dispute, and as a result, all services related to my claim were halted. Since the date of the accident, I have faced considerable inconvenience and distress. I am actively exploring all legal avenues to address this situation. For those considering AA Insurance or dealing with them due to an incident, I strongly recommend the following: • Do not rely solely on verbal agreements. • Request written confirmation for all communications and agreements. • If possible, record phone conversations using your personal device, ensuring you inform the other party of the recording. This advice also extends to interactions with AX, the car rental company affiliated with AA Insurance. In summary, I advise exercising caution when dealing with AA Insurance and ensuring all communications are well-documented to prevent potential disputes.”

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Posted 2 months ago

“The automatic reply is a nightmare, no one to talk to, I've been overcharged for months and when I'm asking why, it's impossible to get an answer. You should employ more people, forget about useless AI, terrible experience.”

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Posted 2 months ago

“Probably the worst recovery company you can choose when you are stuck with your car on the side of the road. From the preparations that are not interested in solving the problem to the waiting hours that are endless and when it is time to arrive they already say sorry but it takes another hour of waiting which brings you to despair and it is better to call another company that actually respects its customers. You are a company that lies to the face and they do not even have a credible plan to help solve the problem. I will cancel everything with them from tomorrow and look for others who actually do their job.”

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Posted 2 months ago

“Appalling from start to finish. No star given if possible. Took nearly an hour to make contact with a human being and it just got even worse from thereon in. We only managed with the help of a tech savvy waitress at the cafe we had the good fortune to limp into when our car broke down at 11.30. Eventually had to give up on the AA and call a local recovery service (one quick phone call made direct to a helpful person - sorted). Only a short wait then and an efficient tow back home, though it cost £295. The AA membership does not give you the support when you most need it and adds additional stress. Their systems are appalling. We will not be renewing despite being members for 30+ years. Too much dependency on IT and their chat box is a joke.”

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Posted 2 months ago

“The AA Car Insurance provision makes out to be the customer's friend, but this was found not so. I experienced two cases of rudeness. Their underwriters/engineers were worse. I had to wait 6 months before my minor claim was dealt with, despite my several communications to them.”

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Posted 2 months ago

“I am still chasing the AA to return my car and trailer from Saturday breakdown. It is now Wednesday, every call I am told lies. I am absolutely at my wit's end. How can a company be so inept and devoid of owning their customers recovery ! Just disgraceful.”

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Posted 2 months ago

“I was stranded on a dangerous dual carriageway with a motorhome and trailer on Saturday evening. Despite 3 Police cars and 5 officers closing the road, to shield us from potential collisions, the AA failed to pick us up, an after 5 hours roadside ( with multiple calls and failed promises) , in the freezing wind, the Police rescued us. Follow up calls with the AA have left me absolutely in dismay- everyone you talk to has a different 'view', the staff seem inept, the delays etc just awful. I have been a Gold member for 8 years, enough!!. Time to see if anyone else can improve upon their service, which is not hard. The stress and grief the AA have caused me is awful. 3 days on, i still don't have my motorhome back, and now my race car and trailer have been separated no one can give me a straight answer on what is actually happening. Possibly the worst customer experience I have ever had in 30+ years. Shame up you Jakob Pfaudler ( CEO) and your whole Team. Simply awful.”

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Posted 2 months ago

“Had a nightmare experience with AA On the 10/03 had a motorcycle collision. At 2pm I called for recovery Help arrived at 6pm. Ridiculous!!! 4hours waiting time it's highly unacceptable! I called 4times between 3-5 and told them I was sitting on the grass and need to go to A&E for check up. Nobody cared. Not worth it even 1 star!!!!”

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Posted 2 months ago

“Broke down 2 miles away from home. Couldn’t be repaired at the roadside by the subcontracted company that turned up. Recovered to my home because the mechanics garage wasn’t open to receive my vehicle (at 2am on a Sunday). Was told on TWO separate recorded phone calls that I could pay for a second recovery and would only be charged based on the shortest of the two breakdown recovery journeys. When I took them up on this they told me it would cost £108! I was shocked at the price so decided to call them back later in the evening. Now I’ve been told that it will cost £414 even though they have recorded calls from their same office a few hours earlier telling me it would be £108. They just do not care.”

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Posted 2 months ago

The AA is rated 2.8 based on 1,959 reviews