The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Breakdown Experience of My Life – Misled, Overcharged, and Left Stranded I broke down on the motorway at 5am after a night shift. I called AA for help and was left on the side of the motorway for nearly 3 hours in freezing cold, in a dangerous location, with high-speed cars shaking my vehicle. I was exhausted, scared, and freezing. I was forced to pay £150 for an “emergency call-out” on the spot—despite later being told by the recovery driver that this should not have been required upfront. I was then misled about the recovery plan: I was told I would get 15 miles free and just pay £4.50/mile after that. But when I got to Oxford services, AA told me I had to pay another £85 and increase my plan to be taken home—despite already being told otherwise. I was misinformed multiple times by different AA staff. I was then left waiting at the services for another 2 hours, even though my driver was ready to go. The delay was due to AA’s internal mismanagement—they hadn’t even entered my job into the system properly. The driver’s company (Cotswold Recovery) were incredible, but they were blocked by AA’s poor communication and system failure. I was 7 minutes from home, and they tried to force the driver to take me back to Oxford just so I could wait another hour for another AA driver. I finally got home at 12pm—7 hours after breaking down. I felt completely emotionally wrecked, misled, and financially drained. I paid over £200+ for a service that failed me at every step. AA put me in danger and treated me like a number, not a human being. I will be taking this further through a full complaint and legal process. I want a full refund and a formal apology.”

Helpful Report

Posted 5 hours ago

“Absolutely awful service. Had no idea that while letters come from AA, and you pay AA, they are responsible for nothing having passed everything to underwriters. And they change them. Often. Recommend finding an insurer who can actually deal with you and not keep passing you on to other companies.”

Helpful Report

Posted 1 week ago

“Terrible service, then completely disinterested on the phone”

Helpful Report

Posted 2 weeks ago

“Disappointing Experience with AA Insurance – Caution Advised On 10 March 2025, I was involved in a car accident where the other driver admitted fault, and the incident was reported to their insurer, AA Insurance. Subsequently, I encountered significant issues regarding the provision of a replacement vehicle. My vehicle falls under the P8 category, and I was presented with two options: 1. Accept a P4 category vehicle along with a £200 payment. 2. Receive a P8 category vehicle equivalent to my own. I chose the second option, opting for a vehicle comparable to mine. However, AA Insurance later claimed that I had agreed to the first option, which was not the case. This misunderstanding led to a dispute, and as a result, all services related to my claim were halted. Since the date of the accident, I have faced considerable inconvenience and distress. I am actively exploring all legal avenues to address this situation. For those considering AA Insurance or dealing with them due to an incident, I strongly recommend the following: • Do not rely solely on verbal agreements. • Request written confirmation for all communications and agreements. • If possible, record phone conversations using your personal device, ensuring you inform the other party of the recording. This advice also extends to interactions with AX, the car rental company affiliated with AA Insurance. In summary, I advise exercising caution when dealing with AA Insurance and ensuring all communications are well-documented to prevent potential disputes.”

Helpful Report

Posted 2 weeks ago

“The automatic reply is a nightmare, no one to talk to, I've been overcharged for months and when I'm asking why, it's impossible to get an answer. You should employ more people, forget about useless AI, terrible experience.”

Helpful Report

Posted 2 weeks ago

“Probably the worst recovery company you can choose when you are stuck with your car on the side of the road. From the preparations that are not interested in solving the problem to the waiting hours that are endless and when it is time to arrive they already say sorry but it takes another hour of waiting which brings you to despair and it is better to call another company that actually respects its customers. You are a company that lies to the face and they do not even have a credible plan to help solve the problem. I will cancel everything with them from tomorrow and look for others who actually do their job.”

Helpful Report

Posted 3 weeks ago

“Appalling from start to finish. No star given if possible. Took nearly an hour to make contact with a human being and it just got even worse from thereon in. We only managed with the help of a tech savvy waitress at the cafe we had the good fortune to limp into when our car broke down at 11.30. Eventually had to give up on the AA and call a local recovery service (one quick phone call made direct to a helpful person - sorted). Only a short wait then and an efficient tow back home, though it cost £295. The AA membership does not give you the support when you most need it and adds additional stress. Their systems are appalling. We will not be renewing despite being members for 30+ years. Too much dependency on IT and their chat box is a joke.”

Helpful Report

Posted 3 weeks ago

“The AA Car Insurance provision makes out to be the customer's friend, but this was found not so. I experienced two cases of rudeness. Their underwriters/engineers were worse. I had to wait 6 months before my minor claim was dealt with, despite my several communications to them.”

Helpful Report

Posted 1 month ago

“I am still chasing the AA to return my car and trailer from Saturday breakdown. It is now Wednesday, every call I am told lies. I am absolutely at my wit's end. How can a company be so inept and devoid of owning their customers recovery ! Just disgraceful.”

Helpful Report

Posted 1 month ago

“I was stranded on a dangerous dual carriageway with a motorhome and trailer on Saturday evening. Despite 3 Police cars and 5 officers closing the road, to shield us from potential collisions, the AA failed to pick us up, an after 5 hours roadside ( with multiple calls and failed promises) , in the freezing wind, the Police rescued us. Follow up calls with the AA have left me absolutely in dismay- everyone you talk to has a different 'view', the staff seem inept, the delays etc just awful. I have been a Gold member for 8 years, enough!!. Time to see if anyone else can improve upon their service, which is not hard. The stress and grief the AA have caused me is awful. 3 days on, i still don't have my motorhome back, and now my race car and trailer have been separated no one can give me a straight answer on what is actually happening. Possibly the worst customer experience I have ever had in 30+ years. Shame up you Jakob Pfaudler ( CEO) and your whole Team. Simply awful.”

Helpful Report

Posted 1 month ago

“Had a nightmare experience with AA On the 10/03 had a motorcycle collision. At 2pm I called for recovery Help arrived at 6pm. Ridiculous!!! 4hours waiting time it's highly unacceptable! I called 4times between 3-5 and told them I was sitting on the grass and need to go to A&E for check up. Nobody cared. Not worth it even 1 star!!!!”

Helpful Report

Posted 1 month ago

“Broke down 2 miles away from home. Couldn’t be repaired at the roadside by the subcontracted company that turned up. Recovered to my home because the mechanics garage wasn’t open to receive my vehicle (at 2am on a Sunday). Was told on TWO separate recorded phone calls that I could pay for a second recovery and would only be charged based on the shortest of the two breakdown recovery journeys. When I took them up on this they told me it would cost £108! I was shocked at the price so decided to call them back later in the evening. Now I’ve been told that it will cost £414 even though they have recorded calls from their same office a few hours earlier telling me it would be £108. They just do not care.”

Helpful Report

Posted 1 month ago

“Over priced parts”

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Posted 1 month ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 1 month ago

“Been here for 3 hours on an unlit Dual Carriage way...a lonr female driver. Took over 15 mins to answer the phone. Sent an independant guy- he said big screw in tyre, can tow and need a flat bed truck....still waiting.!!!!!!”

Helpful Report

Posted 1 month ago

“Complained to CEO over exhorbitant increase in renewal. He replied to say he would investigate. He has since blocked my emails to anyone in the AA, even their customer services who you have to email if you follow their complaints procedure. They are a typically arrogant company, who do not give a fig about their customers. Needless to say I will now go to the RAC.”

Helpful Report

Posted 1 month ago

“Terrible company. Over 10 year membership. Struggled with the useless app. Waited from 11am to 8pm for a truck - I was told multiple times that a truck was “25 minutes away” and “staff are just taking a break”. When the truck finally came the driver told me he’d only been given the job an hour before he arrived. Waste of time and money.”

Helpful Report

Posted 1 month ago

“Absolute joke, have been waiting for 2 hours, a large local truck has been out to look at the vehicle who has then reported back to aa and now I have been told I will need to wait for another 2 to 3 hours and have wait for an update. It's freezing cold and we have family in the car and we have broken down on double yellows on a main road close to a main junction and the operator was very stubborn and said you have to wait to receive a text with an update. Will not be renewing my membership.”

Helpful Report

Posted 2 months ago

“Be prepared for all day delays. This is my second flight on Aa with one leg either cancelled or delayed 12 hours in less than two weeks. Plus as a kicker, todays leg that was delayed 12 hrs, they couldn’t be bothered to load our bags on the plane and sent them on a different plane. Then no one bothered to tell us they did that. After ten minutes of waiting at the baggage claim I went to ask and found out. Didnt even bother telling us anything about our bags. Horrible service.”

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Posted 2 months ago

“Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a nightmare. NOT RECCOMMEND”

Helpful Report

Posted 2 months ago

The AA is rated 2.8 based on 1,950 reviews